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Front Desk Associate
Front Desk AssociateDiamond Accelerator • Lehigh Acres, FL, US
Front Desk Associate

Front Desk Associate

Diamond Accelerator • Lehigh Acres, FL, US
10 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Front Desk Associate – Wellness Practice (Lehigh Acres, FL)

Join a thriving wellness practice that blends innovation, compassion, and holistic care.

About the Practice

This integrative wellness center is dedicated to treating the whole person — not just symptoms. The multidisciplinary team includes chiropractors, medical doctors, and aesthetics professionals working together to deliver patient-centered, innovative, and results-driven care. With a culture grounded in compassion, integrity, and collaboration, the practice empowers patients to live healthier, more vibrant lives.

Position Overview

The practice is seeking a bilingual Front Desk Associate who thrives in a fast-paced, patient-first environment. The ideal candidate is experienced, highly organized, personable, and able to confidently manage front office operations. This is more than a traditional front desk role — the team is looking for someone who can contribute across multiple areas of the business, including billing, marketing, and administrative functions.

Schedule & Location

Primary Location : Lehigh Acres, FL

Schedule :

  • Monday, Wednesday, Friday : 8 : 00 AM – 6 : 00 PM (with a 1.5-hour lunch break)
  • Saturday : 9 : 00 AM – 1 : 00 PM (as needed)
  • Optional additional hours available on Tuesdays and Thursdays at a secondary office location or for administrative support

Compensation & Benefits

  • Hourly Pay : $24–$25 / hour
  • PTO (Paid Time Off)
  • Employee discounts on products and services
  • Paid training events
  • Cross-training and growth opportunities across multiple service areas
  • Qualifications

  • Bilingual – Fluent in English and Spanish (required)
  • 5+ years of customer service experience (medical front desk preferred)
  • Familiarity with EHR systems and medical billing processes is a plus
  • Proficiency in Microsoft Office and Google Workspace
  • Strong organizational skills with attention to detail
  • Able to manage multiple responsibilities in a dynamic, patient-facing environment
  • Key Responsibilities Patient-Facing Duties

  • Greet and check in / out patients with professionalism and care
  • Schedule and confirm appointments, answer calls and messages
  • Collect payments, process transactions, and prepare daily financial summaries
  • Assist new patients with onboarding and intake forms
  • Ensure efficient patient flow by coordinating with clinical staff
  • Administrative Duties

  • Maintain accurate patient records and profiles in the EHR system
  • Coordinate with attorneys and imaging centers (for PIP and MRI referrals)
  • Prepare internal reports, track schedules, and update supply inventories
  • Print and organize necessary office paperwork and forms
  • Communicate with staff to ensure continuity of patient care and internal coordination
  • Billing Support

  • Enter and reconcile daily patient charges in the EHR system
  • Monitor and update patient package balances and notify patients of upcoming charges
  • Prepare end-of-day financial summaries and reconcile receipts
  • Assist with billing cover sheets and faxing billing-related documentation
  • Follow up with attorneys and other parties on PIP case details and insurance matters
  • Marketing Support

  • Assist with printing and organizing marketing materials for events or in-office promotions
  • Support the execution of seasonal campaigns (e.g., specials, flyers, referral initiatives)
  • Provide admin support for email lists, appointment reminders, or patient engagement tasks
  • Contribute to social media content creation or scheduling if applicable (based on skills)
  • Success Metrics

  • Efficient and accurate appointment scheduling
  • Reduction in no-shows and improved patient adherence to care plans
  • Timely entry and reconciliation of daily charges
  • Organized and up-to-date patient records
  • Effective support of marketing campaigns and promotions
  • High levels of professionalism and patient satisfaction
  • Ideal Candidate Traits

  • Warm, confident, and empathetic communicator
  • Detail-oriented with strong follow-through
  • Able to anticipate needs and solve problems independently
  • Comfortable managing multiple tasks with poise and efficiency
  • Eager to grow and contribute to a collaborative team culture
  • Join the Team

    This is an excellent opportunity for a bilingual professional with a strong background in customer service and a passion for wellness. The team is preparing for a busy season ahead and is ready to onboard someone who can learn quickly, contribute meaningfully, and grow alongside the practice.

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    Front Desk Associate • Lehigh Acres, FL, US

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