Client Partner

At Stitch, we’re building something extraordinary. As a fast-growing team of passionate marketing technologists, architects, and strategists, we bring together our diverse backgrounds and experiences to work towards one common goal : make marketers’ lives easier with Braze.

Customer engagement is becoming increasingly complex, but with the right technology, processes, and strategies in place, marketers can achieve great things. We're motivated to be drivers of what the future of martech looks like by building solutions that work.

We’re all in on Braze as the leading customer engagement platform and the cornerstone of the modern martech stack. As an Orbit-level certified Braze partner (the highest level of partnership), we work alongside marketers from some of the world’s most beloved brands to stitch together innovative solutions, better processes, and smarter strategies that make marketing magic happen in Braze.

About This Role

As a Client Partner at Stitch, you'll play a pivotal role in expanding our sales footprint within existing accounts by driving both strategic initiatives and revenue growth. Your primary focus will be on identifying and executing new opportunities for account expansion. This means you'll work closely with our clients to understand their evolving needs, anticipate challenges, and propose innovative solutions, including campaign operations, data and analytics, loyalty programs, content creation, and creative services.

You’ll act as the face of Stitch for our clients, serving as a trusted advisor and expert in marketing technology and processes, particularly around Braze. By leveraging our deep partnership with Braze and other cutting-edge martech tools, you will enable our clients to maximize the potential of their marketing efforts. Your ability to forge strong relationships, think strategically and understand the nuances of marketing operations will be crucial to your success.

This role requires you to have both a sales-driven mentality and a deep understanding of marketing technology. You’ll be responsible for the overall health of your client portfolio, driving incremental account growth, identifying new areas of engagement, and working with the Stitch Delivery team to deliver value consistently.

What You’ll Do

• Own the existing sales growth and expansion strategy for a portfolio of high-potential client accounts, acting as a trusted advisor through strategic thinking and prescriptive recommendations related to marketing strategy, martech, and process optimization.
• Transition ownership of accounts from new logo Solution Leads, focusing on multiple accounts with the greatest potential
• Plan on-site client visits at least once a quarter
• Spearhead efforts to grow bookings within our existing client base, maximizing the opportunity for recurring services
• Work closely with the Delivery team, proactively seeking insights for referrals and driving upsells
• Take the initiative to collaborate with internal teams to allocate resources effectively, ensuring that projects are staffed appropriately to meet clients' growing needs
• Utilize your B2B sales expertise to negotiate contracts with existing customers and successfully close deals
• Showcase the ongoing value of our services, aiming to exceed quarterly bookings targets.
• Contribute to our go-to-market strategy by identifying opportunities for market expansion within Braze's business
• Gain insights on client issues, communicate resolutions, and provide product feedback to our Delivery team
• Become an expert in Braze and its technology partners to anticipate customer needs and questions effectively

What Does Success Look Like In This Role?

Requirements

Benefits