Talent.com
Senior Client Success Manager

Senior Client Success Manager

AuthenticxIndianapolis, IN, United States
1 day ago
Job type
  • Full-time
Job description

Company Description

Who is Authenticx?

Authenticx is on a mission to help humans understand humans. Our platform is the new standard for humanizing customer interaction data at scale. We do this by channeling our passion and talent into helping health care leaders listen to their conversational data in a way that delivers value to the enterprise.

What we offer our team members?

  • A culture based on our core values of Authenticity, Courage and Having Fun
  • A collaborate environment that supports your personal and professional development
  • Virtual / remote working
  • Health insurance effective on DAY 1, including FREE health insurance options and a comprehensive benefits package
  • Health Savings Account (HSA) and Flexible Spending Account (FSA) options
  • 401(k) - Traditional and Roth options
  • Unlimited vacation time

Job Description

As a Senior Client Success Manager (CSM) at our company, you will manage a portfolio of 2-3 clients with a combined annual contract value of $6+ million. Your primary responsibility will be ensuring that our clients maximize the value of our platform, leading to retention, growth, and customer satisfaction. You will act as a product expert and strategic partner, helping clients achieve their business objectives through the effective use of our solutions.

Key Responsibilities

  • Client Engagement & Advocacy : Develop and maintain strong, long-term relationships with clients. Act as their advocate within the organization and ensure alignment between client goals and platform capabilities.
  • Platform Adoption & Utilization : Monitor and drive platform adoption and usage. Identify usage gaps and opportunities for improvement, providing tailored solutions and best practices to maximize value.
  • Strategic Consulting : Understand each client's business challenges and objectives, mapping these to our platform's solutions. Partner with Sales to identify growth opportunities, upselling new features or expansions.
  • Proactive Communication : Conduct regular check-ins with clients (weekly / monthly) to provide updates on platform usage, new features, and relevant business insights. Offer proactive suggestions for self-servicing.
  • I ssue Resolutio n : Collaborate with internal teams (Support, Product, Engineering) to address any customer issues, ensuring swift and efficient resolution.
  • Customer Training : Act as a product expert, ensuring clients are fully trained on the platform's features and capabilities. Host workshops and training sessions as needed.
  • Reporting & Insights : Provide clients with regular reports on platform usage and impact, highlighting key performance indicators (KPIs) and return on investment (ROI).
  • Risk Identification & Mitigation : Proactive and regular monitoring of platform insights and performance metrics for early detection and preventative care.

    • Qualifications

    The requirements listed below are representative of the knowledge, skill, and / or ability required by an individual to meet the qualifications for this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Minimum Qualifications

  • Bachelor's degree in business, Healthcare, Informatics, or other relevant fields.
  • 7+ years in a Customer Success or Account Management role, managing accounts with a book of business of $5M+.
  • 3+ years experience in Enterprise B2B SaaS

    • Key Skills

  • Customer Retention : Proven track record of driving customer success, retention, and growth in high-value accounts.
  • Healthcare Expertise : Strong understanding of healthcare industry challenges and regulatory requirements (HIPAA, FDA).
  • Relationship Builder : Excellent communication and relationship-building skills.
  • Strategic Problem-Solver : Strong problem-solving and strategic thinking abilities.
  • Cross-Functional Collaboratio n : Ability to work cross-functionally and collaborate with sales, product, and support teams.

    • Performance Metrics

  • Net revenue retention (NRR) and gross retention (GRR) rates
  • Platform usage / adoption levels across your portfolio
  • Identification & qualification of upsell and cross-sell opportunities

    • Additional Information

  • This is a hybrid role in our Indianapolis office 2 days a week.
  • For local team members, occasional on-site working (Indianapolis north side) may be expected for in-person activities.
  • For remote team members, traveling to Indianapolis may be required approximately 1-2x per year, based on business needs.
  • Minimal overnight travel is expected for client meetings approximately 1-4x per year, based on business needs.
  • Candidates must reside in the USA and be authorized to legally work in the USAwithoutrequiring employment visa sponsorship now or in the future.
  • All your information will be kept confidential according to EEO guidelines.
    • Create a job alert for this search

    Senior Client Manager • Indianapolis, IN, United States

    Related jobs
    • Promoted
    B2B Sales Representative

    B2B Sales Representative

    Slice Merchant ServicesAnderson, IN, US
    Full-time
    Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience. Slice has put together a comprehensive package of products and service...Show moreLast updated: 1 day ago
    • Promoted
    Key Account Manager

    Key Account Manager

    Avolinq, LLCEdinburgh, IN, US
    Full-time
    Key Account Manager - Automotive Industry.We are seeking an experienced Key Account Manager to join our team, focusing on automotive industry sales. This role offers an excellent opportunity for a d...Show moreLast updated: 13 days ago
    • Promoted
    • New!
    Business Account Executive

    Business Account Executive

    SPECTRUMIndianapolis, Indiana, United States
    Full-time
    This role requires the ability to work lawfully in the U.As a Spectrum B2B Outside Sales Account Executive, you will sell Spectrum's internet, voice and video services to small businesses door-to-d...Show moreLast updated: 11 hours ago
    Remote Account Executive

    Remote Account Executive

    ChristianSky AgencyZionsville, IN, US
    Remote
    Full-time
    Quick Apply
    Launch Your Career as a Account Executive with Us and Empower Clients, Unlock Your Potential, and Thrive in a Rewarding Remote Role! Are you ready to make a difference and ...Show moreLast updated: 30+ days ago
    • Promoted
    Associate Client Manager, MJ RetirementCarmel, Indiana

    Associate Client Manager, MJ RetirementCarmel, Indiana

    The MJ CompaniesIndianapolis, IN, US
    Full-time
    Associate Client Manager, MJ Retirement.The Associate Client Manager - MJ Retirement is responsible for supporting MJ Retirement clients by delivering superior client service, managing client onboa...Show moreLast updated: 30+ days ago
    • Promoted
    Account Executive

    Account Executive

    Sentry Insurance GroupIndianapolis, IN, US
    Full-time
    You're not just in it to win it.You want to crush it every time.Because that's what our sales professionals do.Not just anyone has what it takes to build strong and profitable relationships.If you'...Show moreLast updated: 30+ days ago
    • Promoted
    Relationship Manager IV

    Relationship Manager IV

    First Merchants BankIndianapolis, IN, US
    Full-time
    First Merchants Bank is seeking a Relationship Manager IV.This position will effectively carry out the Commercial Sales and Relationship Management process by growing market share, broadening reven...Show moreLast updated: 5 days ago
    • Promoted
    Account Executive

    Account Executive

    TradeJobsWorkForce46104 Arlington, IN, US
    Full-time
    Account Executive Job Duties : Develop itineraries and effectively utilize personnel and other reso...Show moreLast updated: 30+ days ago
    • Promoted
    Account Executive

    Account Executive

    Roadrunner FreightIndianapolis, IN, US
    Full-time
    The Account Executive develops and retains business in the assigned region.Develops new business through a variety of prospecting and development techniques, including cold calling and making appoi...Show moreLast updated: 30+ days ago
    • Promoted
    Account Executive

    Account Executive

    Elara CaringIndianapolis, IN, US
    Full-time
    At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry.Here, each employee has the chance to make a real difference by carrying out our miss...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Premier Relationship Manager Licensed

    Senior Premier Relationship Manager Licensed

    BmoBrownsburg, IN, US
    Part-time
    Senior Premier Relationship Manager.This is a licensed position requiring the SIE, Series 6, 63, Life and Health insurance licensure. The mission of Premier Services is to help mass affluent cliente...Show moreLast updated: 30+ days ago
    • Promoted
    Junior Account Executive

    Junior Account Executive

    PinakleGreenwood, IN, US
    Full-time
    We are a direct sales and marketing firm and are proud to be an authorized dealer of AT&T services and products.We are looking for a motivated and eager individual to join our team as a Junior ...Show moreLast updated: 5 days ago
    • Promoted
    Account Executive

    Account Executive

    RoadrunnerIndianapolis, IN, US
    Full-time
    The Account Executive develops and retains business in the assigned region.Develops new business through a variety of prospecting and development techniques, including cold calling and making appoi...Show moreLast updated: 30+ days ago
    • Promoted
    Hospice Account Executive

    Hospice Account Executive

    Elara CaringIndianapolis, IN, US
    Full-time
    At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry.Here, each employee has the chance to make a real difference by carrying out our miss...Show moreLast updated: 30+ days ago
    • Promoted
    Account Executive

    Account Executive

    UnishippersIndianapolis, IN, US
    Full-time
    The Account Executive position at Worldwide Express is a unique and rewarding outside business-to-business (B2B) sales opportunity for the salesperson looking for unlimited growth potential and unc...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Success Manager

    Customer Success Manager

    Links Technology SolutionsCarmel, IN, US
    Full-time
    We’re seeking a dynamic customer success manager to join our client's team.You will be responsible for understanding our customers’ needs, ensuring excellent customer experience, fo...Show moreLast updated: 4 days ago
    • Promoted
    • New!
    Account Executive

    Account Executive

    CRM PropertiesIndianapolis, IN, United States
    Full-time
    CRM Properties is seeking their next Account Executive (Inbound).This individual plays a critical role in the business and drives company growth by converting property management leads into new cli...Show moreLast updated: 14 hours ago
    • Promoted
    Account Coordinator / Customer Success

    Account Coordinator / Customer Success

    Qualified Recruiter, LLCGreenfield, IN, US
    Full-time
    As an Account Coordinator, you will focus on managing the daily operations of some of our transactional clients.You will be responsible for supporting an account by collaborating with internal and ...Show moreLast updated: 4 days ago
    • Promoted
    Client Manager, SLED

    Client Manager, SLED

    World Wide TechnologyIndianapolis, IN, US
    Full-time
    Candidates must have 5+ years of existing and successful SLED relationships in Indiana and direct account management experience within the assigned territory. Executive level customer experience.Exp...Show moreLast updated: 30+ days ago
    Account Executive

    Account Executive

    PonduranceIndianaplis, IN, US
    Full-time
    Quick Apply
    Account Executive REMOTE About the Role : .Pondurance is seeking a results-driven Account Executive focused exclusively on net-new business acquisition. In this high-impact role, you’ll b...Show moreLast updated: 30+ days ago