Policy & Performance Management, Quality Director

Company Summary :

Beacon is a successful and national behavioral health company providing residential-based services and supports to children and adults with Intellectual and Developmental Disabilities, Severe Mental Illness, Autism, and high-acuity behaviors. All activities related to this position must be delivered in compliance with the company’s policies and procedures, accreditation standards, state and federal licensing requirements, HCBS guidelines, and the contractual requirements of Community Mental Health Agencies and other regulatory bodies. You are expected to be aligned with the goals and mission of the organization, and to perform in accordance with our “I CARE” core values of the organization – Integrity, Compassion, Advocacy, Respect and Excellence.

Position Summary :

The Quality Program Director, Policy & Performance Management oversees the annual review and update process of all operational policies across every market. This role requires a high degree of collaboration with each market to ensure compliance with state regulations and accreditation standards while maintaining consistency across all markets. Additionally, the role involves actively monitoring and reviewing company KPIs, working with each market to address any deviations in performance beyond acceptable limits in ongoing close collaboration with the Data and Analytics Team.

Primary Responsibilities :

Always be compliant with all company and regulatory policies and procedures.

Policy Management : Implement and maintain the annual review process for all operational policies, ensuring they are current and compliant with state regulations, accreditation standards and consistent to the extent possible across all markets.

Accreditation Collaboration : Collaborate with the Quality Program Director, Accreditation to develop, revise and monitor organizational KPIs as required to adhere to accreditation standards.

Market Collaboration : Work closely with market leaders to ensure policies meet state-specific requirements and align with overall company standards.

Performance Monitoring : Actively monitor and review company KPIs, identifying and addressing any deviations in performance beyond acceptable limits. Identify gaps in established KPIs and implement new KPIs as directed by leadership.

Quality Improvement : Collaborate with market teams to develop and implement corrective actions and improvement plans based on KPI analysis.

Data Collaboration : Partner with the Data and Analytics Team to leverage data insights for policy updates and KPI performance management.

Reporting : Prepare and present reports on policy updates, KPI compliance status, and performance metrics to senior management and other stakeholders.

Education and Qualifications :

Bachelor’s degree in healthcare administration, social work, or a related field. Master’s degree and or nursing degree preferred.

Minimum of 5 years of experience in policy management, performance management, or a related field, preferably within a healthcare or social services setting.

Strong understanding of state regulations, accreditation standards and performance management principles.

Relevant certifications in policy management or performance management are preferred.

Must pass criminal background check.

Must possess a valid Driver’s License.

Proficient in speaking, reading and writing the English language.

Approved by state, federal and government entities to work within BSLS programs.

Ability to use office equipment, including BSLS information technology systems.

Skills and Abilities :

Excellent organizational, analytical, and problem-solving skills.

Strong communication and interpersonal skills. Ability to collaborate effectively with diverse teams.

Strong computer skills utilizing various software programs and applications.

A professional demeanor.

Demonstrated ability to multi-task.

Ability to work with little daily supervision.

Work Environment :

Most of your job duties will be performed from an office.

Travel :

Occasional travel of about 25% may be required to support BSLS facilities and markets.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. This would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.

Position Type / Expected Hours of Work :

This is a full-time position. Days and hours of work are Monday through Friday, 8 : 00 a.m. to 5 : 00 p.m. Occasional evening and weekend work may be required as job duties demand.

AAP / EEO Statement :

It is the policy of Beacon to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and / or expression, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Beacon will provide reasonable accommodation for qualified individuals with disabilities.