Director, Continuous Improvement and Customer Excellence

Director, Continuous Improvement And Customer Excellence

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrows health today, we want to hear from you.

McKesson Medical-Surgical is seeking a Director, Continuous Improvement and Customer Excellence in Richmond, VA. This individual will lead a team of continuous improvement professionals with project management expertise responsible for improving the customer and rep experience, identifying opportunities for efficiencies and collaborating with various teams to create new service offerings.

This leader will collaborate with sales leaders, back-office leaders and customer and sales support leadership to create a funnel of project opportunities, prioritize those opportunities and execute to deliver solutions and improvements to the organization. This team will also be responsible for the change management associated with rolling out new processes, tools and solutions and measuring the value delivered from these solutions through data and metrics.

Responsibilities :

• Collaborate with various senior stakeholders to identify opportunities for improvement, prioritize the funnel of opportunities, deliver solutions, support the change management for those solutions and measuring the impact / uptake of those solutions
• Lead innovation and solution design efforts by working with external and internal stakeholders to identify new tools, processes, and service offerings. Drive structured experimentation, piloting, and scaling of successful solutions, ensuring alignment to customer and business priorities.
• Grow the skill set of the team and create a funnel of future project management leaders in the organization.
• Align continuous improvement and innovation initiatives with CSS and MMS enterprise goals. Define, track, and report on metrics that demonstrate contribution to divisional and company-level priorities.
• Establish and evolve best practices in project management and continuous improvement frameworks, ensuring consistent methodology across initiatives while tailoring approaches to fit diverse business needs and contexts.
• Exhibits executive presence through confident communication, strategic insight, and professional demeanor.
• Leads AI and machine learning initiatives from strategy to execution, driving innovation and measurable outcomes.

Minimum Requirements :

Education / Training :

Business Experience :

Specialized Knowledge / Skills :

Working Conditions :

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKessons pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position $128,300 - $213,800

McKesson is an Equal Opportunity Employer. McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information.