Customer Solutions Engineer - Hybrid (NYC)

Aquent is partnering with a leading global technology company that is at the forefront of shaping how people interact with information and technology worldwide. This organization is driven by innovation, delivering impactful solutions that connect billions and power the future.

We are seeking a highly skilled and dynamic individual to join their team as a pivotal technical liaison. In this role, you will be instrumental in managing the technical integration and data lifecycle for external global data providers, ensuring the reliable and timely flow of high-quality data that underpins critical information features and supports a global program. Your expertise will not only solve complex technical challenges but also strategically contribute to process standardization and vendorization, making a tangible impact on operational efficiency and the evolution of key services. You will be the trusted technical advisor, bridging the gap between cutting-edge technology and partner needs, and driving cross-functional alignment to deliver world-class solutions.

• What Youll Do :
• Serve as the primary technical contact for external partners, meticulously managing the technical specifications of data feeds. This includes actively gathering and integrating user feedback, translating partner needs and requests into a clear business point of view.
• Provide essential operational support, utilizing internal systems to initiate data loading, conduct rigorous data validation tests, and ensure ongoing data quality. You will be at the forefront of addressing and resolving urgent technical escalations related to the program.
• Drive process definition and foster cross-functional alignment by collaborating closely with Engineering, Product, and Partnerships teams. You will facilitate operational discussions on data delivery, troubleshoot technical issues for various regions, and maintain comprehensive documentation, including Standard Operating Procedures (SOPs).
• Lead the scoping and end-to-end design of technical solutions, including coding, and assist clients or partners with solution integration. You will uphold engineering best practices, ensuring designs and code are reviewed, well-tested, maintainable, and compliant with all data and legal policies.
• Engage in industry and account business planning, meeting with clients and partners to deeply understand their objectives and challenges. You will identify technical gaps, recognize recurring patterns, and proactively surface opportunities for solution reuse or innovative new approaches.
• Cultivate trust by actively listening and demonstrating a profound understanding of partner and client core needs, communicating effectively in their language. You will empower partners and clients to grasp the full potential of technology and how your expertise can unlock revenue, business growth, and efficiency.
• Rapidly develop subject matter expertise in trending technological areas and quickly ramp-up on new product sets or client technical stacks to provide expert engineering consultation. You will comfortably navigate between different technologies, clearly explaining trade-offs and offering deeper advice and solutions.
• Must-Have Qualifications :
• Bachelors degree in a technical field such as Computer Science, Data Science, Information Systems, or a related engineering discipline (or equivalent practical experience).
• 6+ years of experience in a technical, partner-facing role such as Partner Technology Manager, Technical Account Manager, Solutions Consultant, or Technical Program Manager, with a strong focus on data integration, data quality, or supporting machine learning-driven products.
• Proven experience managing technical data feeds, including familiarity with common data structures and protocols (e.g., JSON, XML, CSV, Protobuf, REST APIs, SFTP).
• Demonstrated ability to triage, investigate, and resolve urgent technical escalations, coupled with experience using industry-standard incident management and ticketing systems.
• Exceptional communication and interpersonal skills, with the ability to effectively act as a technical liaison between external partners and internal cross-functional teams (Engineering, Product, Partnerships).
• Experience writing and maintaining clear technical documentation, Standard Operating Procedures (SOPs), and data-flow diagrams.
• Proficiency in stakeholder management, technical problem-solving, and core technical knowledge relevant to data and software engineering.
• Strong understanding of the Software Development Lifecycle (SDLC) and solution design principles.
• Solid grasp of Web Technologies and software engineering fundamentals.
• Highly developed consultative skills, enabling you to provide expert advice and guidance.

#STM

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Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Were about creating an inclusive environmentone where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

Client Description

As a Customer Solutions Engineer, you are able to achieve trusted technical advisor status with your customers as a result of your deep consultancy and advanced solutions. You source and solve vertical, cluster, and regional scale customer challenges with an eye on solution re-use and scaling. You help your peers succeed via mentorship, solution review, creating opportunities, and support. You drive cross-functional efforts with more than just coding (alignment, vision, messaging). (e.g., JTP drive, culture crew, training). You successfully manage executive-level stakeholder interactions.

Responsibilities include :

Drive efforts to scope out the solution work needed. Design the solution end-to-end. Write the code. Help the client or partner integrate the solution or its output. Follow engineering best practices (design and code reviews, test coverage, maintainable code that is clear, idiomatic, and follows the style guide). Ensure the solution is compliant with data and legal policies and has the necessary reviews for launch.

Drive participation in industry and account business planning. Meet with clients or partners to understand their objectives and challenges. Identify technical gaps, recognize patterns, and surface opportunities for solution reuse or new innovations to help. Secure alignment with clients or partners and sales on the need and the commitment to move forward.

Drive trust-earning by actively listening and then demonstrating an understanding of the partner or clients core needs in their language. Help partners or clients understand what they can achieve with technology and how we can help. Partner with stakeholders in sales, business development, or product to understand industry dynamics and identify partners or clients in need of advanced solutions to unlock revenue, business growth and efficiency.

Drive effort to grasp the nuances of clients or partners within the industry of focus. Quickly ramp-up on new product sets or client technical stacks to provide engineering consultation. Be comfortable switching between products and able to explain trade-offs. Develop subject matter expertise in trending spaces to provide deeper advice and solutions.

Overall Responsibilities :

The temporary staff member will serve as a technical liaison, primarily managing the technical integration and data lifecycle for external global data providers. This role is critical for ensuring the reliable and timely flow of high-quality data necessary for key information features and for supporting a global program. A strategic component of this position includes stabilizing and documenting workflows, potentially contributing to the long-term goal of process standardization and vendorization.

Top 3 Daily Responsibilities :

1. Data Provider Management : Serve as a technical contact for external partners, managing the technical specifications of data feeds. This includes gathering and integrating User Feedback by listening to the words, needs, requirements, and requests of partners and users to develop a Point of View (POV) on the business.

2. Operational Support and Incident Triage : Use proprietary internal systems to initiate data loading, conduct data validation tests, and ensure ongoing data quality. This includes addressing urgent technical escalations related to the program.

3. Process Definition and Cross-Functional Alignment : Work closely with Engineering, Product, and Partnerships teams to support operational discussions on data delivery and troubleshoot technical issues for the countries in scope. This involves updating documentation (SOPs) to reflect current procedures.

Minimum role qualification requires proficiency in :

Stakeholder management (Technical Solutions)

Technical problem-solving

Core Tech role related knowledge

Software development lifecycle (Technical Solutions)

Solution design

Web Tech

Software engineering

Consultative Skills (Knowledge)

Mandatory Skills / Qualifications :

Proven experience managing technical data feeds, including familiarity with common data structures and protocols (e.g., JSON, XML, CSV, Protobuf, REST APIs, SFTP).Demonstrated ability to triage, investigate, and resolve urgent technical escalations. Experience with incident management and ticketing systems (e.g., JIRA, Buganizer, or similar).

Excellent communication and interpersonal skills, with the ability to act as a technical liaison between external partners and internal cross-functional teams (Engineering, Product, Partnerships).

Experience writing and maintaining technical documentation, Standard Operating Procedures (SOPs), and data-flow diagrams.

Education : Bachelors degree in a technical field such as Computer Science, Data Science, Information Systems, or a related engineering discipline (or equivalent practical experience).

Experience : 6+ years of experience in a technical, partner-facing role such as Partner Technology Manager, Technical Account Manager, Solutions Consultant, or Technical Program Manager, with a focus on data integration, data quality, or supporting ML-driven products.

#LI-Hybrid