General Manager of Catering - Fiserv Forum

Job Summary

Different perspectives make us better. We're committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.

The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy's diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.

Essential Functions

Monitor email leads for BEOs and confirm that managers are following up and planning in a timely fashion.

Work with Group Sales team to accommodate the needs of the teams and the guest and work closing with Group Sales to manage any menu changes as needed.

Review BEOs with management and sales team weekly to confirm details.

Manage the communication and coordination all FOH staffing needs with the labor and workforce coordinator.

Develops and continuously improves the training programs for hourly staff, supervisors and catering managers.

Confirm all foh staff, bar builds and support any set up needs such as linen and equipment rentals and confirm all F&B orders are completed properly in accordance with our ordering / transfer SOP timelines.

Ensure that inventory management is monitored and our Cost Of Goods remain in line by managing appropriate ordering and product rotation.

Attend weekly events meetings to review F&B needs and communicate logistical set up plans.

Direct BEO assignments to supervisors and managers to ensure planning is always a minimum of 3+ days out for proper set up of event days.

Writes manager and supervisor schedule for all catering hourly (non-union) and salaried staff within a timely manner.

Shepherd the scheduling process with the labor coordinators from availability to formation, to keep labor within projected margin, ensure union obligations and satisfactory execution.

Review assignments daily, checking for correct alignment with supervisors and managers.

Monitor assignments and ensure staff is on track through the course of the shift.

Line up - Pre-shift notes delivered to the team by GM. These pre-shift notes address larger concerns, like attendance, uniforms, compliance and safety issues.

Setups - Setup days precede event days. Managers are required to "walk-through" the setups to ensure sufficient setup. Ideally, GM and / or Manager can do walk-throughs throughout the course of the day to guide and assist setups. The GM is responsible for ensuring walk throughs are completed post set up and notes are communicated to assigned team for each event. GM to assist in coordination for large events.

Ensure the managers and supervisors are using a Sign in / Sign out sheet to properly manage labor costs and time clock compliance - Closing manager collects timesheets at EOD, to correct time clock violations and logs payroll in a timely manner in accordance with our payroll SOPs.

Break down - Closing managers, supervisors and servers walk through all events and confirm thorough breakdown. GM to assist in coordination for large events, and daily walks of all spaces to ensure proper breakdown from previous events.

Ensure that Group Sales events are setup, broken down and run smoothly in accordance with expectations and standards of excellence.

Performs duties as an MOD for events in rotation with other leaders and frequently works events side by side with catering team. GM should be on site and MOD for any large events.

Qualifications

5+ experience in a food and beverage operational position

Advanced level of computer literacy

Passion for hospitality, food service

Excellent interpersonal and stakeholder management skills

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.

At Levy, team = family. And we'll always take care of family, learn more about Levy benefits offered.

• Medical
• Dental
• Vision
• Life Insurance / AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off Plan
• Paid Parental Leave
• Holiday Time Off (varies by site / state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Levy maintains a drug-free workplace.

Associates may also be eligible for paid and / or unpaid time off benefits in accordance with applicable federal, state, and local laws.