Office Administrator
We are a family-owned business established in 1943. Now in its third generation and woman-owned, our company has been serving the community with integrity and dedication for over 80 years. We believe in being honest and upfront, educating our clients, and fostering a family-oriented, flexible work environment where every team member is valued and cared for. With a small but mighty team of five employees, we operate with a focus on quality service and strong customer relationships.
Job Summary : The Office Administrator will play a crucial role in ensuring smooth and efficient operations within our company. This position is vital in scheduling clients and coordinating with technicians, guaranteeing a seamless transaction experience for our clients.
Why Join Us?
- Fun, laid-back, and family-oriented work environment.
- Flexibility and a supportive team dynamic.
- Opportunity to be part of a legacy and contribute to a company that truly values its employees and clients.
Client Interaction :
Client education-focused, no high-pressure sales tactics.Personable with excellent customer service skills is a must.Join our close-knit team and be a part of a company that values quality service, family, and integrity. We look forward to welcoming you to our family!Key Responsibilities :
Answer phone calls and schedule appointments.Manage multiple technician schedules.Call customers for scheduling and follow-ups.Invoice clients and receive customer payments.Manage and organize paperwork efficiently.Purchase inventory and manage stock levels.Light cleaning may be required.Handle walk-in sales and payments.Handle residential and light commercial equipment scheduling, including indoor air quality accessories.Requirements :
Proficiency with Excel, QuickBooks, and / or CRM software preferred (FieldEdge).Excellent communication and organizational skills.Ability to multitask effectively in a dynamic environment.Additional qualifications are a plus.Work Environment :
Office setting with a well-lit, open layout and windows.Light lifting may be required.Part-time position with flexible but regular hours. MondayFriday, with flexibility on appointment days. 2025 hours / week, ideal for mid-morning and early afternoon availability.Coffee and snacks.Casual dress code.80% of time spent in CRM (FieldEdge). Must be comfortable learning workflows involving dispatch, billing, and part orders.Benefits :
Compensation and Benefits :Hourly pay : $17-$25 per hour.Health insurance (25+ hours), retirement plans, and paid time off.Unique benefits include event tickets, merchandise, apparel, product discounts, and paid birthday off.Performance-based incentives (SPIFFS).Professional Growth :On-the-job training provided.Opportunities for continuing education and certifications.Career advancement prospects, with potential for a future full-time position.Future growth may include team supervision, marketing coordination, or advanced CRM roles depending on your strengths.