QA & Legal Compliance Analyst 1, 2, Senior

QA & Legal Compliance Analyst 1, 2, Senior

Join us in building a better future for Arizona! SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That's why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power. SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits :

• Pension Plan (at no cost to the employee)
• 401(k) plan with employer matching
• Available your first day : Medical, vision, dental, and life insurance
• Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)
• Parental leave (up to 4 weeks) and adoption assistance
• Wellness programs (including access to a recreation and fitness facility)
• Short and long-term disability plans
• Tuition assistance for both undergraduate and graduate programs
• 10 Employee Resource Groups for career development, community service, and networking

Summary

QA and Compliance Analysts (QA&C) are integral in supporting the quality assurance and ensuring legal and regulatory compliance of Community, Communications, and Marketing (CCM) assets. Their responsibilities include developing and upholding comprehensive guidelines and standards to guarantee all assets meet stringent benchmarks for functionality, accuracy, compliance, and brand consistency. These analysts perform detailed technical assessments by testing links, confirming interactive components, and evaluating the quality of both digital and printed materials to ensure optimal performance prior to release. Additionally, they work closely with SRP's internal legal counsel to facilitate compliance matters.

What You'll Do

Thoroughly review printed and digital assets (email campaigns, landing pages, web forms, etc.) across browsers and devices to ensure responsive design and optimal performance, rigorously testing all links, phone numbers, forms, videos, and interactive elements.

Demonstrate thorough attention to detail by finding errors in spelling, grammar, and factual accuracy, while supporting strict alignment with brand standards and compliance requirements.

Ensure the accuracy and presence of necessary legal marks, disclaimers and variable information on CCM produced assets.

Conduct ongoing audits of digital content to ensure functionality and compliance with brand standards and compliance requirements.

Document findings and work with relevant teams to implement corrective actions.

Collaborate with marketing teams to develop QA&C checklists and workflows.

Serve as liaison with internal legal counsel, staying informed of regulatory changes, communicating key compliance updates to management and support teams, and acting as a subject matter expert on quality assurance and legal compliance across various marketing channels.

Stay informed of the latest advancements in AI technology and explore their potential applications in QA and compliance.

Train CCM staff on QA&C best practices.

Perform other duties as assigned.

What It Takes To Succeed

Analytical mindset and problem-solving skills.

Strong attention to detail and understanding of brand guidelines.

Experience with web QA tools and browser testing.

Knowledge of digital marketing tools and analytics platforms.

Excellent communication and documentation skills.

Proven experience developing brand or compliance guidelines and policies.

Superior written and verbal communication skills, with the ability to produce clear, concise, and accurate content; write persuasively; minimize unnecessary jargon; and maintain logical, well-organized structure.

Strong process orientation with a commitment to quality, order, and systematic excellence.

Knowledge of digital marketing tools and analytics platforms.

Experience collaborating across diverse, cross-functional teams.

Preferred : Experience with Microsoft 365, Copilot, Adobe Workfront, Proof HQ, or BugHerd.

Experience

For a Level 1 (Associate), a minimum of no previous years of experience to two years related experience is required (if no degree, four-six years of relevant experience or equivalent combination of education and related experience totaling four-six years). For a Level 2 (Journey), a minimum of two years of experience to four years related experience is required (if no degree, six-eight years of relevant experience or equivalent combination of education and related experience totaling six-eight years). For a Level 3 (Senior), a minimum of five years of related experience is required (if no degree, nine years of relevant experience or equivalent combination of education and related experience totaling nine years).

A bachelor's degree related to the assignment from an accredited institution is preferred.

Hybrid Workplace

SRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking is available, all employees must live and work in Arizona.

Drug / Alcohol Policy Statement

To promote the safety and well-being of our employees, customers, and the communities we serve, SRP is committed to maintaining a drug / alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug / alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug / alcohol test may be disqualified from further consideration in the hiring process.

Equal Opportunity Employer Statement

Salt River Project (SRP) is committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status, or any other protected status under applicable federal, state or local law.

Work Authorization

All candidates must be legally authorized to work in the United States. Currently, SRP does not sponsor H1B visas, OPT, or other employment-related visa's.