Senior Product Designer

Job Description

Job Description

At ASAPP, our mission is simple : deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship.

We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.

We're seeking a Senior Product Designer to join our team working on the Customer Experience Platform (CXP)—the unified system that brings together AI-powered automation and human expertise to transform how enterprise contact centers serve their customers.

You'll work on complex, high-impact product experiences that reach millions of users through our Fortune 500 clients. This includes designing intuitive tools for customer service agents, configuration interfaces for AI administrators, and orchestration systems that coordinate AI and human work across voice and digital channels.

This role balances strategic vision with hands-on execution. You'll partner closely with product and engineering leadership to define how these systems come together, while also delivering the tactical milestones that move us forward week by week. You'll be working in an AI-forward environment alongside world-class AI researchers and engineers, designing experiences in a rapidly evolving space.

This role follows a hybrid schedule, requiring in-office work two days per week in either our New York City or Mountain View office.

What you'll do

• Design intuitive experiences for users across the Customer Experience Platform, including agent workspaces, end-customer interactions, AI observability, and tooling.
• Create intuitive configuration interfaces that make complex AI and automation systems accessible to business users.
• Contribute to the design system and establish UI / UX patterns for dense, feature-rich professional applications.
• Collaborate with world-class AI researchers, engineers, data scientists, and product leaders to solve novel design challenges.
• Partner with product leadership to define customer-focused product visions and tactical strategies for iterative value delivery.
• Move quickly while maintaining quality, working closely with engineers to deploy designs in weeks, not months.
• Prototype and explore design solutions using code, validating ideas before full implementation.
• Learn what works through customer feedback, usage data, and iterative testing.
• Participate in design critiques and collaborate with fellow designers to ensure design quality and consistency.

What you'll need

What we'd like to see

Compensation is a combination of salary and performance bonus

You are also eligible for an equity grant

Benefits include :

Competitive compensation with stock options

Comprehensive medical, vision, and dental insurance401k matching

Fitness and wellness stipend

Mental well-being benefits

Professional learning and development stipend

Parental leave, including adoptive and foster parents

3 weeks paid time off (increases with tenure) along with sick leave, bereavement and jury duty

ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-AG1 #LI-Hybrid

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.