Service Engineer 5

A company is looking for a Service Engineer 5 to join their team as a Service Design Lead within a Delivery Center.

Key Responsibilities

Design, develop, and implement standardized delivery services and processes for Customer Success Account Managers (CSAMs)

Analyze business requirements and create solutions using AI, automation, and vendor-led service delivery

Develop technical documentation to support service deployment and maintenance

Required Qualifications

Minimum of 10 years of experience in process design, service development, or related fields

Bachelor's degree in computer science, engineering, or a related technical discipline

Experience with methodologies such as Lean, Six Sigma, Agile, or CMMI is preferred

Proficiency with Microsoft 365, Teams, SharePoint, and service management tools like ServiceNow