Computer Information Services Specialist I

Description

(Open Recruitment)

State Highway Administration

Office of Information Technology – Prince George's and Frederick Counties

Grade 13 (4408) SP# 24-36-06

Computer Information Services Specialist I

YOU MUST APPLY ONLINE TO BE CONSIDERED FOR THIS POSITION

THE RECONSIDERATION PERIOD FOR THIS RECRUITMENT IS THREE (3) BUSINESS DAYS

The State Highway Administration's (SHA) Office of Information Technology - Prince George’s and Frederick counties are currently recruiting for the Computer Information Services Specialist I position. This position is open to anyone who meets the minimum qualifications listed below. The resulting list of eligible candidates will be used to fill this vacancy and may be used to fill future vacancies in this classification.

Nature of Work :  The main purpose of this position is to provide support for Information Technology and Telecommunications systems and services for District 3 and 7. This position will administer systems and services consist of computer systems management, local network systems management, and VOIP services so that employees have access to computer workstations, network services and devices so that they can perform their essential duties. This position is responsible for first level help desk support to the users within District 3 and 7 jurisdiction. They are also responsible for providing first line help desk support of microcomputer hardware and software . This position often includes responsibilities which serve as an extension of the Information Technology Division by providing first and rapid response to network outages or other IT emergencies.

MDOT offers a generous and competitive benefits package. You can learn about our amazing benefits here :   MDOT Benefits Guide

“The State Highway Administration (SHA) has been named a Training magazine Training APEX Awards winner for the fifth consecutive year."

Qualifications

MINIMUM QUALIFICATIONS :

Education : Graduation from a standard high school or possession of a high school equivalency certificate.

Experience : One (1) year of experience responding to and resolving help desk calls from users of computers, or operating computer equipment for the purpose of data entry, word processing, spreadsheet, graphics, database or other applications.

Notes :

1. Additional experience responding to and resolving help desk calls from users of computers, or operating computer equipment for the purpose of data entry, word processing, spreadsheet, graphics, database or other applications may be substituted on a year-for-year basis for the required education.

2. Nine credit hours in microcomputer applications at an accredited institution may be substituted for the required experience.

3. Completion of a certification program in computer repair, such as Microsoft A+ or an equivalent program, may be substituted for the required experience.

4. Candidates may substitute U.S. Armed Forces military service experience in Cyber and Information Systems classifications or Cyber and Information Systems specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.

Licenses & Certifications

None.