General Manager

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"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

Peggy Focheux Duval : Director of Learning & Development, France

Grounded in our Purpose to “care for People so they can be their Best,” a Hyatt General Manager is responsible for bringing this Purpose to life through the execution and delivery of the Hyatt brand and brand experiences across all stakeholders : guests, colleagues, customers, owners, and communities.

With passion, care, and a strong work ethic, Hyatt General Managers actively and consistently engage all stakeholders to listen, learn, and lead a diverse team focused on building brand loyalty and cultivating positive guest experiences.

Operations & Business Acumen

• Effectively manage owners’ assets with an on-going focus on maximizing returns and identifying the value proposition that Hyatt delivers as a management company.
• Develop, execute, and evolve a multi-year property level business strategy with focus on brand positioning.
• Maintain and build a positive and effective relationship with the property ownership on behalf of Hyatt.
• Understand and utilize data insights to inform strong business cases for decisions.
• Understand property financials, including departmental P&L’s and provide oversight of ongoing financial reporting, forecasting, and planning.
• Challenge and improve current practices and environment to meet the quality expectation of guests and customers.
• Optimize the overall sales and revenue management strategy to capture growth and deliver long‑term profitability.
• Maintain a pristine and well‑maintained facility to preserve ownership’s asset value.
• Lead the capital planning process and utilization of the owner’s capital to fund property improvements over time.
• Embrace technology and digital initiatives to drive property performance and connectivity to guests and colleagues.
• Ensure the safety of colleagues & guests.
• Ensure property operations, guest service, and commercial offerings are aligned to the brand.
• Practice and promote environmental sustainability.

Experiment to Improve

Drive Impact

Develop Talent

Champions Hyatt’s Purpose & Culture

Qualifications

The salary range for this position is $204,500 to $257,400. Decisions regarding individual salaries will be made based on a number of factors, including experience and qualifications.

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