Call Center Specialist (HSC 1) DOH8726

Call Center Specialist (HSC 1)

This position serves as an entry level professional, promoting and assisting with health licensing, a public health program closely linked to the Department's mission, by performing credentialing activities, including evaluation of applicant ability to qualify as health care practitioners, facilities and / or emergency medical providers, which tie directly to improving patient safety and fostering access to health care in Washington, important priorities for the Department of Health and Washington State. This position is the face and voice of the department and division. Services are provided via telephone, in person, and electronic methods.

As part of a high performance team, the Health Services Consultant 1 (HSC 1) provides accurate and timely consultation / technical services to promote and assist with the evaluation of program effectiveness, quality and compliance for all Health Services Quality Assurance (HSQA) Division services.

What You'll Do

• Review, evaluate and assess incoming applications for completeness related to criminal history and previous administrative licensing actions and adherence to established departmental policy, procedure, state laws, regulations, and other credentialing requirements, standards and practices.
• Verify and obtain information about applicants / applications by searching on-line databases and other resources, and by communicating with representatives of DOH programs, state and local government agencies, educational and credentialing / licensing institutions, and other outside organizations.
• Initiate or explain actions necessary for applications to achieve eligibility / compliance.
• Provide written and verbal correspondence and outreach to internal and external customers. Provide application status updates to applicants.
• Explain complex laws and regulations to inquiring providers, interested parties and other government entities.
• Provide consultation and education on health care professional and / or facilities background checks and review required for credentialing to providers, customers, interested parties and / or other external bodies, including out of state and in-state verification of employment

Bring your efficiency, accuracy, and overall quality improvement tools to a team that makes a difference.

Location and Flexibility : Enjoy the flexibility of our hybrid work environment, where you can balance working from home and collaborating in the office. It is anticipated that you'll be expected at the DOH facility located in Tumwater, WA for work activities up to 4-5 days monthly.

Required Qualifications (you must meet ONE of the provided options and any additional criteria listed.) :

Competencies (Knowledge, Skills, Abilities, and Behaviors)

Preferred Qualifications :

Benefits and Lifestyle

We prioritize your work-life balance and offer one of the most competitive benefits packages nationwide, tailored to support your lifestyle.

Conditions of Employment :

A background check including criminal record history will be conducted after a conditional offer of employment. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position. This position is covered by a bargaining unit for which the Washington Federation of State Employees (WFSE) is the exclusive representative.

I am prepared, with or without accommodations, to do the following :

Application Directions :

To apply, click "Apply" and complete the application. Attach your resume and cover letter.

In your Applicant Profile, include at least three professional references (including a supervisor, a peer, and someone you've supervised or led, if applicable). Please do not include private information such as social security number or year of birth.

Do attach the following :

Veterans Preference : Applicants wishing to claim Veterans Preference must attach a copy of their DD-214 (Member 4 copy), NGB 22, or a signed verification of service letter from the United States Department of Veterans Affairs to their application. Please remove or cover any personally identifiable data such as social security numbers and birth year

Do not include or attach the following these documents or details will not be reviewed :

Equity, Diversity, and Inclusion : We regard diversity as the foundation of our strength, recognizing that differing insights and abilities enable us to reflect the unique needs of the communities we serve.

DOH is an equal opportunity employer. We prohibit discrimination based on race / ethnicity / color, creed, sex, pregnancy, age, religion, national origin, marital status, the presence or perception of a disability, veteran's status, military status, genetic information, sexual orientation, gender expression, or gender identity.

Questions and Accommodations : If you have questions, need assistance with the application process, require an accommodation, or would like to request this posting in an alternative format, please contact Kristina Cox at employment@doh.wa.gov and reference the recruitment number (DOH8726).

Technical Support : Reach out to NEOGOV directly at 1-855-524-5627 for technical support and login issues.