Talent.com
Retail Associate

Retail Associate

Ross StoresGardena, CA, US
30+ days ago
Job type
  • Full-time
Job description

Retail Associate

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience :

  • Success
  • Career growth
  • Teamwork
  • Our commitment to diversity, equality & inclusion, and our community

Our corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

General Purpose : The Retail Associate is responsible for ensuring our customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all customers in a courteous and friendly manner, treats fellow associates with respect, efficiently follows all company best practice standards as outlined in all work centers, maintains a clean work area at all times, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks as assigned during all working hours and will be expected to perform a range of functions in all areas of the store as business needs require. The Associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our customer service and operational goals.

Essential Functions :

  • Understands that safety is the number one priority and practices safe behaviors in everything they do.
  • Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Maintains clutter free, clear egress to emergency exits. Immediately corrects or reports any unsafe conditions or practices to Store Leadership.
  • Treats all customers and associates with respect and courtesy; is friendly and professional at all times. Recognizes fellow associates using company recognition programs.
  • Assists customers in any way necessary - is register-trained, assists customers with merchandise, and answers customer questions in a polite and knowledgeable manner. Greets all customers by making eye contact, smiling and saying "hello" throughout the store as well as saying "thank you" with every register transaction.
  • Provides prompt and efficient responses to customers at all times. Responds to customer service calls immediately. Handles all customer issues in a courteous and helpful way, calling a member of the store leadership when needed.
  • Represents and supports the company brand at all times.
  • Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas including the front-end, sales floor and restrooms to help maintain merchandise, customer and team areas.
  • Maintains a professional appearance and adheres to the company's dress code at all times.
  • Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well-maintained and efficiently merchandised to standards.
  • Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise / brand name familiarity within departments to assist customers.
  • Understands the loss prevention awareness program, the shortage highway, the store protection specialist (SPS) position (where applicable), and merchandise protection standards.
  • As a representative of Ross Inc., demonstrates integrity and honesty in all interactions with associates and customers. Safeguards confidential information, cash and credit card information, and merchandise.
  • Follows all mark-out-of-stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece and the notification of store leadership to review and approve all disposals.
  • Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures. Maintains a high level of awareness and accuracy when handling bankable tenders.
  • Demonstrates a sense of urgency to efficiently perform their role. Maximizes productivity by executing all store best practices and minimizing steps and touches in their work flow.
  • Competencies :

  • Manages work processes
  • Business acumen
  • Plans, aligns & prioritizes
  • Builds talent
  • Collaborates
  • Leading by example
  • Communicates effectively
  • Ensures accountability & execution
  • Qualifications and Special Skills Required :

  • Effectively communicate with customers, associates and store leadership in a friendly, respectful, cooperative and pleasant manner.
  • Ability to perform basic mathematical calculations commonly used in retail environments.
  • Physical Requirements / ADA :

  • Ability to use all store equipment, including PDTs, registers and PC as required.
  • Ability to spend up to 100% of working time standing, walking, and moving around the store.
  • Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
  • Ability to occasionally push, pull and lift more than 25 pounds.
  • Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
  • Certain assignments may require other qualifications and skills.
  • Associates who work stockroom shifts : Ability to regularly push, pull and lift more than 20 pounds.
  • Supervisory Responsibilities : None

    Disclaimer : This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws. The base pay range for this role is $16.50 - $17.00. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

    Create a job alert for this search

    Retail Associate • Gardena, CA, US

    Related jobs
    • Promoted
    Retail Associate (PT)

    Retail Associate (PT)

    Goodwill Southern CaliforniaStevenson Ranch, CA, US
    Full-time
    The Retail Associate delivers a highly satisfied customer experience by engaging and interacting with all customers, achieving established goals, maintaining a clean and organized store environment...Show moreLast updated: 30+ days ago
    • Promoted
    Retail Associate - Earn Up to $25 / hr

    Retail Associate - Earn Up to $25 / hr

    TradeJobsWorkforce92616 Irvine, CA, US
    Full-time
    Be part of our company as a Retail Associate, where you will manage simple records and enter information accurately, adhere to safety guidelines and company policies, and follow schedules and compl...Show moreLast updated: 30+ days ago
    Retail Store Associate

    Retail Store Associate

    Savers / Value VillageLa Mirada, CA, US
    Full-time +1
    Job Title : Retail Store Associate.Pay Range : Our starting pay ranges from $17.Sales Clerk, Designated Sales Clerk, Custodian, Tagger / Roller Hard, Tagger / Roller Soft. Clothing Sorter / Hanger, Hardware...Show moreLast updated: 30+ days ago
    • New!
    Seasonal Retail Sales Associate-Fashion Square Sherman Oaks

    Seasonal Retail Sales Associate-Fashion Square Sherman Oaks

    MediabistroLomita, CA, United States
    Part-time
    All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description. Daily or Weekly Pay | Great Part Time Job | 40% Discount | Free ...Show moreLast updated: 9 hours ago
    • Promoted
    LAC Retail Associate (PT)

    LAC Retail Associate (PT)

    Goodwill Southern CaliforniaSanta Clarita, CA, US
    Full-time
    The Retail Associate delivers a highly satisfied customer experience by engaging and interacting with all customers, achieving established goals, maintaining a clean and organized store environment...Show moreLast updated: 11 days ago
    • Promoted
    Retail Sales Associate

    Retail Sales Associate

    SPECTRUMSanta Ana, CA, United States
    Full-time
    This role requires the ability to work lawfully in the U.Do you have a passion for connecting with people and driving sales? As a. Spectrum, you'll be the face of our company, promoting and selling ...Show moreLast updated: 30+ days ago
    • Promoted
    Retail Associate - Earn Up to $23 / hr

    Retail Associate - Earn Up to $23 / hr

    TradeJobsWorkforce90040 Commerce, CA, US
    Full-time
    We have an opening for a Retail Associate, where you will work with supervisors to meet daily goals, assist with packaging, labeling, and preparing items for delivery, and respond to questions by p...Show moreLast updated: 30+ days ago
    • Promoted
    Retail Merchandise Processing Associate

    Retail Merchandise Processing Associate

    HomeGoodsSimi Valley, CA, United States
    Full-time
    At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.Youll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your ...Show moreLast updated: 1 day ago
    Retail Associate

    Retail Associate

    AmericannmadeLos Angeles, CA, US
    Full-time
    Quick Apply
    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Responsible for greeting guests at the door Offer guest tours of the sales floor Inf...Show moreLast updated: 30+ days ago
    • Promoted
    Part-Time Retail Sales Associate

    Part-Time Retail Sales Associate

    SPECTRUMSan Fernando, CA, United States
    Part-time
    This role requires the ability to work lawfully in the U.Do you have a passion for connecting with people and driving sales? As a. Spectrum, you'll be the face of our company, promoting and selling ...Show moreLast updated: 2 days ago
    • Promoted
    • New!
    Retail Sales Associate - Spectrum

    Retail Sales Associate - Spectrum

    SPECTRUMWest Covina, CA, US
    Full-time
    This role requires the ability to work lawfully in the U.Do you have a passion for connecting with people and driving sales? As a. Spectrum, you'll be the face of our company, promoting and sell...Show moreLast updated: 13 hours ago
    • Promoted
    Sales Floor Associate

    Sales Floor Associate

    Fred Segal HomeMalibu, CA, US
    Full-time
    Fred Segal Home is where luxury living meets inspired design.Located in Malibu, CA, we curate an exclusive mix of fine home furnishings, artisanal décor, and innovative design pieces from em...Show moreLast updated: 1 day ago
    • Promoted
    Retail Associate

    Retail Associate

    TradeJobsWorkforce90015 Los Angeles, CA, US
    Full-time
    We’re looking for a Retail Associate to work collaboratively across teams and departments, support the preparation and delivery of goods or services, and gain knowledge of company offerings to bett...Show moreLast updated: 30+ days ago
    • Promoted
    Retail Sales Associate

    Retail Sales Associate

    GENTLE MONSTERCosta Mesa, CA, United States
    Full-time
    Founded in 2011, IICOMBINED has launched the global fashion eyewear brand GENTLE MONSTER, followed by the perfume brand TAMBURINS, dessert brand NUDAKE and the headwear brand ATiiSSU.Driven by cont...Show moreLast updated: 3 days ago
    Retail Store Associate

    Retail Store Associate

    Savers / Value VillageFountain Valley, California, United States
    Full-time +1
    Quick Apply
    Job Title : Retail Store Associate.Pay Range : Our starting pay ranges from $15.Sales Clerk, Designated Sales Clerk, Custodian, Tagger / Roller Hard, Tagger / Roller Soft. Clothing Sorter / Hanger, Hardware...Show moreLast updated: 30+ days ago
    Retail Sales Associate

    Retail Sales Associate

    Best BuyUSA, California, Santa Clarita
    Full-time
    As a Retail Sales Associate, you'll be the face of Best Buy for customers who visits our stores.We'll train you with the skills and knowledge you need to confidently recommend the right tech produc...Show moreLast updated: 30+ days ago
    Retail Store Associate - NEW Location!

    Retail Store Associate - NEW Location!

    Savers / Value VillageSanta Clarita, CA, US
    Full-time +1
    Job Title : Retail Store Associate.Pay Range : Our starting pay ranges from $17.Sales Clerk, Designated Sales Clerk, Custodian, Tagger / Roller Hard, Tagger / Roller Soft . Clothing Sorter / Hanger, Ha...Show moreLast updated: 5 days ago
    • Promoted
    • New!
    Seasonal Retail Sales Associate-BURBANK TOWN CENTER

    Seasonal Retail Sales Associate-BURBANK TOWN CENTER

    Bath & Body WorksBurbank, CA, United States
    Part-time
    Daily or Weekly Pay | Great Part Time Job | 40% Discount | Free Product | EAP | Fun Stores.At Bath & Body Works, everyone belongs. We are committed to creating a culture of belonging focused on deli...Show moreLast updated: 2 hours ago
    Retail Sales Associate

    Retail Sales Associate

    AmericannmadePacoima, CA, US
    Full-time +1
    Quick Apply
    SALES ASSOCIATE Reports to : .Sales Leads, Supervisors and General Manager Last updated : 03 / 08 / 2023 General Summary The magic of Americannmade ultimately comes alive in our stores...Show moreLast updated: 30+ days ago
    • Promoted
    Merchandise Associate

    Merchandise Associate

    HomeGoodsWoodland Hills, CA, United States
    Full-time
    At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.Youll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your ...Show moreLast updated: 1 day ago