Customer Support Specialist (w / m / d)

ServiceHero

ServiceHero strives to become the leading provider for solving household emergencies, from broken water pipes to pest control and locksmith services. Our digital platform provides fast and transparent help by connecting qualified professionals with affected customers.

Do you love being in contact with people and possess excellent communication, negotiation, and interpersonal skills? In the role of Customer Support Specialist, you are the first point of contact for our customers and bring significant added value to our daily business. You have the opportunity to actively develop yourself and your position.

Responsibilities

• You are the first point of contact for our customers and advise them by phone
• You are responsible for the care of our customers during and after the service provider's visit
• You pass on your customer experiences to related teams to initiate improvements

Qualification

Plus, but not required

Benefits

We are a start-up built by an experienced and professional team and have a strong partner in the background with our parent company WISAG. You will be part of a first-class and ambitious team and work in an exciting environment among marketing professionals, software experts, and experienced start-up entrepreneurs.

ServiceHero promotes equality. We strive to create an inclusive working environment. We welcome applications from people of different backgrounds, including age, nationality, people with disabilities, marital status, religion and beliefs, and sexual orientation.