Customer Support Specialist

Contracting Role Fully Remote

This is a contracting role that is fully remote.

About ElevenLabs

At ElevenLabs, we are pioneering voice technology with our cutting-edge research and products.

We launched in January 2023 and have since reached over 1 million users globally and have partnered with the world's biggest names. We have closed our Series-B funding at 1.1B valuation earlier this year and are backed by the leading names in tech and AI. We are at an exciting phase of our growth and innovation and are looking for ambitious people to help us further push the boundaries of voice AI. This is a rare chance to be an early member of a company on the rise. If this excites you, we want to meet you!

Who We Are

A global team of passionate and innovative individuals united by curiosity and a shared goal : to be the first choice for AI audio solutions. Together, we are shaping a new technology and market from the ground up. We innovate quickly and take pride in getting things right, from the big picture initiatives to the details that keep us moving smoothly every day. We work with high autonomy and accountability where the best idea wins at any time and from anyone.

About The Role

You will enjoy the role if you enjoy doing the following :

• Rapid Response : Quickly and effectively resolve customer support tickets, ensuring a seamless user experience and customer empathy.
• Creative Problem-Solving : Challenge yourself by applying your technical expertise to troubleshoot issues and provide straightforward, user-friendly solutions.
• Keeping Things Top-Notch : Stay informed about developments, proactively and reactively contribute to documentation and help center articles to ensure users have the information they need when they need it, and serve as the liaison between customers and the company, giving the users a voice within the company. You're the vital link between our customers and our team, fostering a sense of connection.
• Building a Safe Space : Take pride in your role as a guardian of our community by actively ensuring that user-generated content complies with our guidelines, maintaining a respectful and secure environment for everyone, while also contributing to the review and moderation of our voice library, upholding high-quality content that meets our platform's standards.

Who You Are

We're looking for exceptional individuals who combine technical excellence with ethical awareness, who are excited by hard problems and motivated by human impact. You'll strive with us if you :

What You Bring

What We Offer