Parts Specialist

Overview

Join O'Reilly Auto Parts as a Parts Specialist and provide exceptional service to retail and installer customers while supporting store management in achieving assigned tasks.

Responsibilities

• Follow company customer service programs such as Hi-5, Low-Price Guarantee, Rock the Call, Related Selling, and Rock the Lot.
• Greet walk-in customers in a friendly, courteous manner and assist them with product selection.
• Assist managers and installer service specialists in serving professional customers as directed.
• Complete assigned company training relevant to the position.
• Provide excellent service to callers by answering all calls according to company policy, accurately looking up parts and quoting prices, recommending premium and related items, and offering the Low-Price Guarantee.
• Accurately maintain and secure the cash drawer, accept cash and / or checks, make change, and process credit card transactions.
• Process exchanges and returns for credit in a friendly manner consistent with company policies and procedures.
• Address and resolve customer complaints in a friendly manner.
• Assist with daily image maker, planogram updates, freight receipt, stocking shelves, fronting and facing, cleaning, and related tasks.
• Perform various daily operational tasks such as preparing new, core, and warranty merchandise returns for shipment to the distribution center, assisting with monthly stock adjustments, inventory cycle counts, and related duties.
• Operate brake lathe and other test equipment after corresponding training is completed and company requirements are met.
• Perform in-store services for customers where state and local laws allow, including installing wipers, testing and charging batteries, testing charging systems, scanning vehicle trouble codes, replacing headlight capsules, and related tasks.
• Occasionally drive a delivery vehicle to make deliveries when business needs dictate (driving record must meet company mandated driving eligibility requirements).
• Complete all other duties as assigned.

Qualifications

Compensation

EEO Statement

O'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to rar@oreillyauto.com or call (800) 471-7431 option and provide your requested accommodation and position details.

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