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Med Spa Sales Receptionist and Admin Assistant
Med Spa Sales Receptionist and Admin AssistantGameday Men's Health Pleasanton • Pleasanton, CA, US
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Med Spa Sales Receptionist and Admin Assistant

Med Spa Sales Receptionist and Admin Assistant

Gameday Men's Health Pleasanton • Pleasanton, CA, US
29 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Benefits :

  • 401(k) matching
  • Bonus based on performance
  • Employee discounts
  • Free uniforms
  • Training & development

Gameday Mens Health Overview

Gameday is an innovative men's health center specializing in testosterone replacement therapy, erectile dysfunction, weight management, and PRP. (www.gamedaymenshealth.com). Over 40% of men have Low T by age 40, and over 60% will experience ED at some point in their life.

Gameday was created for one simple reason : To give men a world-class experience to feel their best. Set in a man-cave environment - plush with flat screen TV's, leather chairs, hardwood floors, and sports memorabilia - Gameday is revolutionizing the way men receive effective treatment. We have an in-house lab and do all patient testing on-site. Men want fast appointments and efficient care, and we deliver on both. (Our on-site lab gets testosterone levels back in 20 minutes!)

Our clinic is seeking a motivated, reliable and professional candidate to provide exceptional concierge sales & patient support, manage high call / text volume, and assist the business owner / medical staff with daily operations. We value team members who are committed for the long term and are excited about the potential for long term - professional growth within the company .

Key Responsibilities

  • Patient Engagement & Front of House Management
  • Greet and check in / out patients in a warm, professional manner, always maintaining a friendly smile.

  • Handle high patient volume while ensuring efficient and seamless front desk operations.
  • Answer and return phone calls promptly, managing a high call volume with professionalism.
  • Schedule, confirm, and adjust patient appointments.
  • Engage with patients regarding additional products & services and provide education on services and offerings. Have a sales minded attitude to help patients learn more about services we offer that could benefit them based on their current & personal needs.
  • Maintain a clean, welcoming, and organized lobby / reception area.
  • Administrative & Payment Processing
  • Process payments, ensure timely collections, and resolve declined transactions.

  • Manage patient billing inquiries with courtesy and efficiency.
  • Track payments and maintain accurate financial records.
  • Order & Inventory Management
  • Maintain Excel / google spreadsheets to track inventory and prescription orders.

  • Monitor and update ordering schedules to ensure stock availability.
  • Communicate with vendors and track shipments / orders.
  • Support for Providers & Business Owner
  • Assist medical providers and business owner with daily operational tasks.

  • Organize administrative workflows to support smooth clinic operations.
  • Handle patient inquiries, resolve concerns, and apply conflict resolution skills when needed.
  • Qualifications

  • Previous experience in a Med spa front desk, administrative, or customer service role (healthcare / medical preferred).
  • Ability to handle high call and patient flow volume with composure and efficiency.
  • Strong multitasking, organizational, and problem-solving skills.
  • Proficiency in Microsoft Excel / google sheets scheduling systems, and general office software. THIS IS REQUIRED AND YOU WILL BE ASKED TO DEMONSTRATE CAPABILITY.
  • Excellent communication skills, both verbal and written.
  • Ability to handle sensitive information with confidentiality and professionalism.
  • Positive, proactive attitude with strong customer service skills and conflict resolution abilities .
  • Preferred Skills

  • Experience working in a medical, med spa, or wellness environment.
  • Knowledge of payment processing systems and patient management software.
  • Ability to educate patients on services in a clear, approachable way.
  • Create a job alert for this search

    Spa Receptionist • Pleasanton, CA, US

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