Business Systems Analyst II - SDLC Quality Control (Remote)

Overview

This is a remote role that may be hired in several markets across the United States.

We are seeking a highly analytical and detail-oriented Business Systems Analyst (BSA) to join our System Development Life Cycle (SDLC) Quality Control (QC) team. This role will be critical in supporting quality control reviews and ensuring compliance to Bank standards.

The ideal candidate will have a strong understanding of the SDLC process in a regulated environment, experience with data analytics and reporting, and the communication skills to collaborate effectively across teams.

Responsibilities

Quality Control :

• Perform QC reviews throughout each week to ensure compliance against Bank standards
• Ensure volume and pace of reviews is maintained according to priorities and targets
• Maintain accuracy, completeness, and consistency of compliance reviews including reporting outputs
• Provide training for new associates

Metrics, Reporting & Insights

Team Representation & Collaboration

Qualifications

Bachelor's Degree and 2 years of experience in Systems Support, or Analytics, or Operational Support OR High School Diploma or GED and 6 years of experience in Systems Support, or Analytics, or Operational Support

Skills :

Strong understanding of the System Development Life Cycle (SDLC) and its importance in a regulated environment. Demonstrated experience reporting tools such as Excel, Tableau, or similar platforms. Strong verbal and written communication skills, with the ability to engage senior leadership and cross-functional teams. Detail-oriented with a strong sense of ownership and quality.

Preferred skills :

Experience in financial services or other regulated industries, particularly with frameworks such as FFIEC or SOX. Familiarity with ServiceNow platform. Background in internal audit, quality assurance, or technology controls. Ability to summarize data insights and metrics.

This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.

The base pay for this position is generally between $90,000 and $135,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and / or other awards as outlined in the offer of employment.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https : / / jobs.firstcitizens.com / benefits.

Company Description :

Founded in 1898 and headquartered in Raleigh, N.C., First Citizens Bank serves customers in 18 states and the District of Columbia. For over 100 years, customers have trusted First Citizens with their money … and their futures. Today, First Citizens is the largest family-controlled bank in the nation and the sixth-largest bank franchise headquartered in the Southeast with more than $30 billion in assets. We employ more than 6,000 associates who are focused on helping our customers achieve a lifetime of success. First Citizens operates more than 570 branches in Arizona, California, Colorado, District of Columbia, Florida, Georgia, Kansas, Maryland, New Mexico, Missouri, North Carolina, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Virginia, Washington and West Virginia.

First Citizens Bank. Forever First®. Member FDIC.

Equal Opportunity / Affirmative Action Employer / Minority / Female / Disability / Veteran

If you need special assistance or an accommodation in applying for employment at First Citizens Bank, please contact our Human Resources department.