Workforce Management Specialist

A company is looking for a Workforce Management Specialist I.

Key Responsibilities

Monitor live contact center metrics and maintain service level targets through real-time reporting

Build and manage schedules, ensuring adequate coverage across teams and handling time off requests

Compile performance reports and assist with capacity planning and analysis of key metrics

Required Qualifications

1+ years of experience in operations or a related role

Proficiency with spreadsheets, including formulas and pivot tables

Comfortable working with workforce management software

High adaptability and willingness to work flexible hours

Bonus points for fintech experience and familiarity with SQL