Customer Service Assistant

Description

Location : Austin, TX

Company : Unilux Brand

Job Description :

Unilux Brand We are seeking a dedicated Customer Service Assistant to join our dynamic team! As a pivotal part of our organization, you will be responsible for providing exceptional customer support and ensuring a positive experience for our clients. This role is perfect for individuals who thrive in a fast-paced environment and are passionate about assisting others.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat
• Resolve customer issues and complaints in a timely manner
• Maintain accurate records of customer interactions and transactions
• Provide product and service information to customers
• Collaborate with team members to improve customer service processes
• Assist in the development of customer service training materials
• Monitor customer feedback and report on trends to management

Skills, Knowledge and Expertise

Benefits

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.