IT System Administrator

Job Description

Job Description

Salary : $58,000-70,000 / year

Acroment Technologies is seeking qualified candidates for a Systems Engineer / Network Administrator position at our West Side office. Candidates should exhibit a strong desire to help others with technology. Including, but not limited to, servers, networks, workstations, smartphones, printers, hardware and software. Acroment Technologies offers a relaxed and easygoing work environment, IT career mentoring, advanced IT certification programs, completive salary, and benefits.

Core Responsibilities :

• Provide technical support (all-levels) to customers via phone, email and through our ticketing system; ConnectWise.
• Respond to service requests in a timely manner (meeting or exceeding our contracted SLAs)
• Troubleshoot andresolve client computer issues (mostly PC, some MAC, smartphones)
• Act as the point of contact for our clients on all types of requests generated internally via our monitoring systems or externally directly from clients.
• Properly classify (priority / categorize) all service requests within our ticket system.
• Coordinate additional resources needed to accomplish requested tasks including working with client vendors.
• Communicate with customers and additional resources to notify them as to the status of their requests or needed repairs.

Additional Responsibilities :

Qualifications and Requirements :