Care CoordinatorPride Health • New York, NY, United States

Care Coordinator

Pride Health • New York, NY, United States

3 days ago

Job type

Full-time

Job description

Job title : Virtual Care Coordinator

Job location : New York, NY 10017

Shift : Day / Evening / Night

Pay : $25-$29 / hr

Contract : 3-month possible extension

Experience Requirements (3+ Years)

Direct patient care.
Telehealth policies, workflows, protocols, and program development.
Quality, outcomes, and data collection.
Telehealth technology, remote monitoring, EMR, and telepresence.
Identifying patient safety risks and changes in clinical status.
Communicating telehealth concepts; understanding language, culture, disability needs.

Education

Associate or Bachelor's in a health-related field (preferred).

Summary

Supports virtual patient care, remote monitoring, and telemedicine services.

Collaborates on telehealth program development, training, workflows, and quality / safety initiatives.

Communicates with clinical teams, patients, Digital Tech Partners, engineering, and vendors.

Key Duties

Perform quality assurance, peer reviews, and recommend improvements.

Meet monthly with leadership on Virtual Hospital Program metrics and workflow updates.

Lead case reviews and monitor outcomes; triage / assign virtual monitoring cases.

Develop and implement telehealth policies, workflows, and maintain operational databases.

Identify trends and support corrective action plans.

Train new staff on telehealth workflows and platform use.

Act as liaison for telehealth platform / software issues.

Analyze real-time data for virtual care eligibility and coordinate transitions.

Provide real-time technical support (“White Glove Service”).

Continuous patient observation for safety, early-warning clinical monitoring, and reporting.

Document behavior / interventions; suggest discharge from remote monitoring when appropriate.

Monitor Epic telehealth orders / visits and ensure sessions run smoothly.

Follow HIPAA, escalate safety / equipment issues, maintain accurate records.

Submit shift reports; attend meetings; maintain attendance and a safe environment.

Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts.

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Care Coordinator • New York, NY, United States

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