Roxy Cafe Manager

Position Summary :

The Roxy Café Manager has exceptional communication and guest service skills. As a member of the overall hotel management team the Roxy Café Manager is on the front line with communicating directly to guest and Team Members (TMs). As a key figure of the management team; you have the ability to enhance guest experience but also are instrumental in the development of a positive and hospitality driven staff culture. The Roxy Café Manager is responsible for the full operational oversight of Roxy Café, ensuring the highest standards in food, espresso beverages, cocktails, wine service, and branded merchandise retail. This individual must be passionate about hospitality and possess an innate understanding of guest service, team leadership, and quality control. This role requires extensive barista / coffee knowledge is a requirement of the role. Must be an expert in coffee extraction methods, recipe creation, dialing in espresso, milk texture, and latte art. This is a hands-on role, you must be 100% comfortable executing 3rd wave coffee at a high level and be able to train the team to meet the same standards.

Key Responsibilities

Operational Oversight

• Lead the day-to-day service of the café, including coffee, food, cocktail, and wine offerings.
• Ensure beverage and food menus are current, properly executed, and aligned with seasonal and brand direction.
• Monitor café cleanliness, ambiance, music, and service energy to maintain an inviting environment throughout all operating hours.
• Manage the execution of all café takeaway services

Product Quality & Beverage Program

Retail & Merchandise Management

Guest Experience & Service Standards

Leadership & Team Management

Compliance & Financial Management

Behavioral Expectations :

Responsibilities include :

Required Organizational Values and Qualifications :