Technical Support Specialist

A company is looking for a Technical Support Specialist to provide customer support in a remote setting.

Key Responsibilities

Respond to and follow up on technical and non-technical customer support issues via phone, live chat, and email

Troubleshoot issues to determine root causes and escalate when necessary

Produce documentation for customer-facing and internal use, including troubleshooting guides and FAQs

Required Qualifications

2 - 3 years of experience in customer service support in an online, B2B or DTC environment

High school education or equivalent required; post-secondary education preferred

Minimum 2 years' experience in a technical customer support role for website or software products / services

Experience with Software as a Service (SaaS) platforms or technical website support required

Hands-on experience with WordPress or other website platforms