Customer Service Lead (Caesars New Orleans)
Caesars EntertainmentNew Orleans, LA, US30+ days ago
Job type
- Full-time
Job descriptionThe role requires a lot of communication internally with our operating leaders, employees and externally with guests. Assists in the facilitation of events and particularly in managing the overall customer experience. Responsible for documenting and solving Tier-level customer inquiries in a professional and timely manner. Provide outstanding service to targeted guests who may encounter a problem, question or who may require assistance. Responsible for responding to a large quantity of guest emails, calls and text within defined response time goal. Perform and orchestrate timely problem resolution including service recovery via customer interaction (e.g. letters, phone calls, email, comment cards, in person, or on Social Media). Associate ensures that feedback from customers is relayed to all departments on a regular basis. Provides customer feedback and suggestions to department leaders as well as to the Customer Service Department on a regular basis (e.g. positive recognition, spotlight on service and / or service opportunities). Use discretionary decision making and independent judgment in determining resolution through comp rooms, meals, or other methods when applicable. Works with all departments to assist in ideas for improving property Total Service and customer satisfaction and performing service audits Performs monthly property buzz and work with departments to ensure buzz sessions are fun and meaningful Responsible for planning quarterly innovative service campaigns and flawless execution of all campaign established by Total Service Track and communicate various forms of customer feedback to understand overall breakdowns and hidden dissatisfiers and provide reports to department leaders Complete all tasks assigned by the Total Service Supervisor or Manager Meet attendance guidelines of the job. Adhere to regulatory, departmental and company policies and procedures. Is an outstanding example of what customer service looks like; is willing to assist in a department to ensure proper customer service protocol is being followed. Act as a role model (upbeat and positive) and present oneself as a credit to Caesars Entertainment, and encourage others to do the same. Must have above proficient Microsoft Excel computer skills and Microsoft office. Ability to develop, update and maintain spreadsheets. Must have proven track record of ability to operate in a very fast paced environment. Must have excellent customer service skills, flexibility with scheduling, and the ability to work long hours, nights, weekends and holidays. Must be able to respond calmly and handle many customer demands in a professional manner. Consistently exhibits an upbeat and positive attitude at all times. Exhibits strong communication skills; including public speaking Must be able to maneuver to all area of the casino, including in and around pit areas. Must be able to bend, stoop, reach, kneel, twist and grip items when necessary. Must be able to stand / walk for extended periods of time. Must be able to lift up to 25 pounds. Must be able to use a computer : Microsoft Word, Excel, and Power Point. Must be able to read, write, and understand English.
Join A Team That Goes All-In On You
Caesars New Orleans Casino & Hotel is a destination property in the heart of the city, we are continually striving to attract the best talent to deliver extraordinary experiences for our guests. Are you ready to join a team that embraces a family culture, blazes the trail, and commits to delivering Family-Style Service at every turn? We want you to become an integral part of our vision to create spectacular worlds that immerse, inspire, and connect you. Become a part of our winning team and bring your fun spirit along with you!
Benefits : Caesars New Orleans is proud to offer our team members a professional, fun, and welcoming atmosphere. Our team members also enjoy exclusive benefits, such as :
- Free Downtown Team Member Parking
- Discounted Monthly Bus Passes
- Free Team Member Assistance Program
- Team Member Discounted Hotel Room Rates
- Fun and Free Team Member Events
- Discount Program within Caesars Partner Network
- Tuition & Student Loan Debt Repayment Assistance
- 401k Matching
Job Summary
The Customer Service Team is a fast paced working environment. Associate will lead and assists in maintaining the overall customer satisfaction for the property; maintains rapport with current customers, department team members, and department leaders.
Essential Job Functions
Qualifications
Physical, Mental and Environmental Demands
Gaming Permit : YES
The above is a minimal description of duties and responsibilities. Other work requirements may be necessary and assigned as the business needs evolve or change. Caesars New Orleans reserves the right to make changes to this job description whenever necessary.
Caesars New Orleans is proud to be an Equal Opportunity Employer : All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or protected veteran.
Note : By providing a mobile number, you agree to receive calls / texts to your number about your application, and other opportunities that may be of interest to you. You understand that, where applicable, messages may be sent using an automatic telephone dialing system and your consent to receive messages does not require you to make a purchase.
Create a job alert for this search
Customer Service Lead • New Orleans, LA, US
Related jobs
If you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening i...Show moreLast updated: 30+ days ago
Description Summary : Manages the nursing services and staff for a department; ensures quality and full compliance with relevant policies and standards.
In order to make an application, simply read t...Show moreLast updated: 9 days ago
Join a forward-thinking company dedicated to your growth and success.We believe that our greatest asset is our people.By being 100% invested in you, we create a supportive environment where you can...Show moreLast updated: 3 days ago
Earn at least $1505 driving with Uber when you complete your first 160 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...Show moreLast updated: 2 days ago Driving with Uber is an alternative to a part-time or full-time job and can get you earning cash on the road quickly.Driving with Uber allows you to earn quick cash while maintaining the flexibilit...Show moreLast updated: 17 days ago 
We are a rapidly growing company actively searching for dedicated and driven individuals from across North America to join us in a customer service and sales role as life insurance benefits advisor...Show moreLast updated: 30+ days ago Earn at least $1505 driving with Uber when you complete your first 160 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...Show moreLast updated: 2 days ago 
Get a maximum of $400 in bonuses in New Orleans.Earn $100 for every 10 rides in 7 days (limit 4).Lyft is a flexible earning opportunity and a platform that connects drivers with individuals that ne...Show moreLast updated: 30+ days ago
When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation's premier propane company, serving over 1.
Together, over 6,500 dedicated professionals wi...Show moreLast updated: 1 day ago Earn at least $1505 driving with Uber when you complete your first 160 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...Show moreLast updated: 2 days ago 
About Louisiana Pain Specialists.Louisiana Pain Specialists is committed to improving the quality of life for individuals experiencing chronic and acute pain.
Everyone deserves to enjoy life and wel...Show moreLast updated: 30+ days ago Earn at least $1505 driving with Uber when you complete your first 160 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...Show moreLast updated: 2 days ago Earn at least $1505 driving with Uber when you complete your first 160 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...Show moreLast updated: 2 days ago Earn at least $1505 driving with Uber when you complete your first 160 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...Show moreLast updated: 2 days ago Driving with Uber is an alternative to a part-time or full-time job and can get you earning cash on the road quickly.Driving with Uber allows you to earn quick cash while maintaining the flexibilit...Show moreLast updated: 17 days ago Earn at least $1505 driving with Uber when you complete your first 160 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...Show moreLast updated: 2 days ago 
Tremco Construction Products Group.Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.
Dryvit, Nudura and Willseal brands; Prebuck LLC; We...Show moreLast updated: 30+ days ago
Join Green House as an On-Premise Market Manager 🌱 At Green House, we're more than just a creative marketing powerhouse—we're a thriving ecosystem where innovation meets strategy and ...Show moreLast updated: 5 hours ago Earn at least $1505 driving with Uber when you complete your first 160 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...Show moreLast updated: 2 days ago Earn at least $1505 driving with Uber when you complete your first 160 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...Show moreLast updated: 2 days ago
Customer Service Representative
FYZICAL Therapy and Balance CentersNew Orleans, LA, USFull-time
Quick Apply
- Promoted
Clinical Director, Telemetry-Nursing Leadership-Full Time
Christus HealthPointe A La Hache, Louisiana, USFull-time +1
Outside Sales Professional - New Orleans
Tom James CompanyMetairie, Louisiana, United States, 70001Full-time
- Promoted
Flexible schedule - Earn at least $1505 by driving 160 trips with Uber
UberBarataria, LA, United StatesFull-time +1
- Promoted
Earn extra cash - Sign up and drive with Uber
UberLarose, LA, United StatesFull-time +1
Remote Customer Service Sales Advisor - New Orleans, LA
EliteHire StaffingNew Orleans, LA, USRemote
Full-time
Quick Apply
- Promoted
Choose your schedule - Earn At Least $1505 For Your First 160 Trips, Guaranteed.
UberLafitte, LA, United StatesFull-time +1
- Promoted
Drivers Needed in New Orleans
LyftLafitte, LA, United StatesFull-time +1
- Promoted
Service Technician - CDL Required
AmeriGas Propane, Inc.Ponchatoula, LA, USFull-time
- Promoted
Part-time gig : Earn at least $1505 in your first 160 trips.
UberLafitte, LA, United StatesFull-time +1
- Promoted
Call Center Representative - Louisiana Pain Specialists
Resolve Pain SolutionsNew Orleans, LA, USFull-time
- Promoted
Earn At Least $1505 For Your First 160 Trips, Guaranteed.
UberDes Allemands, LA, United StatesFull-time +1
- Promoted
Flexible $ : Earn At Least $1505 For Your First 160 Trips, Guaranteed.
UberBarataria, LA, United StatesFull-time +1
- Promoted
Fast Pay - Earn at least $1505 in your first 160 trips, guaranteed.
UberDes Allemands, LA, United StatesFull-time +1
- Promoted
Earn Cash - Drive with Uber
UberLafitte, LA, United StatesFull-time +1
- Promoted
Drive With Uber : Earn At Least $1505 For Your First 160 Trips, Guaranteed.
UberLafitte, LA, United StatesFull-time +1
Technical Sales Representative - New Orleans, LA
Rust-Oleum CorporationUSA, Louisiana, New OrleansFull-time
- New!
On-Premise Market Manager - New Orleans, LA
Greenhouse AgencyNew Orleans, LA, USFull-time
Quick Apply
- Promoted
Part-time gig : Earn at least $1505 for your first 160 trips, guaranteed.
UberBarataria, LA, United StatesFull-time +1
- Promoted
Quick Earnings : Earn At Least $1505 For Your First 160 Trips, Guaranteed.
UberLafitte, LA, United StatesFull-time +1