Director of Operational Excellence & Enterprise PMO

Director Of Operational Excellence

How you move is why we're here. Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let's talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our mission, you too can be part of our transformation across the enterprise.

Operational Excellence (OE) at Hospital for Special Surgery (HSS) is charged with optimizing quality, efficiency, and performance across the enterprise, enabling continued success for the organization and ensuring an optimal patient experience. The OE team thinks beyond what's expected, from simplifying patient registration and decreasing operating room turnover time to streamlining the discharge process. The OE department is highly visible, collaborating closely with the HSS executive team and other clinical and business leaders throughout the organization. As a part of this team, you'll be an essential resource, helping our hospital stay on top of our game, so we can ensure our patients do the same.

Job Summary : The Director of Operational Excellence & Enterprise PMO will establish and manage a centralized Project Management Office, ensuring seamless cross-functional project prioritization and supporting business process improvements. The Director will report directly to the Vice President of Operational Excellence & Operations.

The Director will own and drive projects to completion with specific tasks including but not limited to : development and presentation of leadership-ready materials, design of change management and communication plans, facilitation of discussions with multiple stakeholders, design and execution of analytics, and building complex models to inform decision-making and performance improvement. To this end, the Director will leverage analytical, strategic planning, project management, change management, and communication skills to ensure project success.

Key Responsibilities :

• Build a robust enterprise PMO (EPMO) from the ground up, defining frameworks, standards, and best practices for project and portfolio oversight across departments.
• Ensure effective prioritization and resource allocation for Project Management, IT, Finance, and other operational teams in alignment with business strategy.
• Design and champion organizational changeincluding communication and transition plansto ensure adoption and sustainability of new processes and structures.
• Develop and deliver training for staff and establish standard practices to ensure consistent, organization-wide adoption of project management approaches.
• Facilitate strategic prioritization and resource allocation across multi-disciplinary teams aligned with HSS' strategic roadmap.
• Develop and maintain visibility into project priorities, progress, and resource utilization, ensuring optimal alignment and impact.
• Identify inefficiencies and gaps in current workflows, proposing and implementing sustainable, data-driven improvements. Measure, track, and report on the impact of new processes, ensuring intended outcomes are achieved.
• Design, launch, and oversee an internal residency program to build project management and operational excellence capabilities inside of Operations teamestablishing program governance, rotational assignments, immersive learning experiences, and ongoing evaluation to foster cross-functional collaboration, talent development, and knowledge sharing across the organization.
• Cultivate a culture of continuous improvement throughout the organization by training, coaching, and mentoring staff at all levels on improvement methodologies and mindsets (e.g., Lean, Six Sigma).
• Design and deliver workshops, training sessions, and hands-on support to embed continuous improvement capabilities within all operational teams.
• Act as an internal consultant, empowering functional leaders and teams to proactively identify and solve process challenges.
• Design and champion organizational change initiatives, including communication and transition plans, to ensure adoption and sustainability of new processes and structures.
• Serve as the principal point of contact for PMO and operational excellence initiatives, ensuring leadership engagement while minimizing disruptions for operational teams.
• Produce executive-ready deliverables and reports to drive decision-making and maintain alignment with the organization's strategic direction.

Education- Required :

Skills & Experience Required :

Skills & Experience Preferred :

Lifestyle and work environment : HSS is the premier institute for musculoskeletal care and aspires for excellence in all endeavors. With a foundational value of diversity, we are committed to an environment of respect, equitable treatment, and opportunity for our patients, employees, and communities. Now more than ever, our guiding principles are helping us in our search for exceptional talent candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive, and inclusive environment. Working with colleagues who love what they do and are deeply committed to our mission to help people get back to what they need and love to do better than any other place in the world you too can be part of our transformation across the enterprise. Flexible work environment including opportunity to work from home within a hybrid work scheme with 3-4 days in office.

Non-Discrimination Policy : Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.