Description
The Inside Sales Representative (IS) is responsible for selling and building relationships in a defined territory for set of SYSPRO L3 – Renewal accounts. This role is responsible for growing new business within an existing set of accounts and growing new client acquisition using demand generation services from Marketing. The role is office bound and will make use of digital and telephonic mediums to manage existing and new clients. The Inside Sales Representative is primarily product oriented and understands technology with an understanding of how it can benefit a business. The Inside Sales Representative will work with Partners in territories that have partners and will work direct in territories where there are no partners.
The Inside Sales Representative will need to be capable of handling a volume of task’s and will need to be technology savvy to ensure they can complete the work. The IS role must be comfortable with handling dozens of e-mails, making several calls per day, working with channel partners and customers, generating interest, qualifying prospects and closing sales.
The Inside Sales Representative is responsible for the full Sales Cycle from discovery to quote to close. The Inside Sales Representative will conduct research to identify leads and reach business targets through telephone, email, webinar and in person.
The Inside Sales Representative will work with existing and new customers to find what they want, identify solutions out of the current product set and ensure a smooth sales process. They will work with Product Management, Marketing and Pre-Sales to educate a breadth of customers on what value they can derive out of SYSPRO products.
- This role is currently remote, however, we are hoping to continue building our team in the Chicago area. This role could potentially become a hybrid position in the future.
Key Responsibilities
Develop sales opportunities by researching and identifying potential accountsIdentify decision makers within targeted leads to begin sales processUse social media tools to develop relationshipsPenetrate all targeted accounts and increase sales from within customer baseCollaborate with appropriate team members to determine necessary strategic sales approachesTeam with channel partners to build pipeline and close dealsWhere necessary, support marketing efforts such as trade shows, exhibits, webinars, and other eventsFollow up on marketing efforts to build the pipelineManage pipeline opportunities and execute on sales deliverablesMaintains a regular schedule of contact with customersSource new sales opportunities through outbound follow-up calls to existing customers via telephone and email cross-sell and up-sellUnderstand customer needs and requirementsEmphasize product / service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and / or reportsSet up and deliver sales presentations, product / service demonstrations, and other sales actionsAppropriately communicate brand identity and corporate positionEnter new customer data and update changes to existing accounts in the CRM database and other Sales Force Automation tools where necessaryAttend periodic sales training where applicableClose sales and achieve monthly quotasAbility to routinely and independently exercise good judgment in making decisions related to SYSPRO’s value system, policies and proceduresSkills, Knowledge and Expertise
Minimum of 2-3 years of related inside and or telephonic sales experience with software solutions, products and services. Experience and understanding of Manufacturing industry is an advantage.Demonstrated ability to convert prospects and close deals and achieve sales quotasStrong administration and communication skills – written and verbalExperience in using social media tools to engage and build relationshipsSolid experience in opportunity qualification, pre-call planning, call control, account development, and time managementSuccess in qualifying opportunities involving multiple key decision makersStrong problem identification and objections resolution skillsStrong interpersonal and negotiation skillsSuperior people skills; team-oriented, fast learner and very personableProven ability to gain account loyalty and customer retentionAbility to communicate and interact effectively with multi-functional and diverse backgroundsExcellent analytical skills to evaluate existing customers and make recommendations to drive profitability and gain market shareSelf-motivated, with high energy and an engaging level of enthusiasmSolid commitment to sales and customer service with good initiative and follow-throughAbility to be flexible and adaptable to customers as well as business needsHonest and trustworthy, able to uphold SYSPRO USA Values and BehaviorsFull knowledge of MS Office : Word, Excel (Medium to advanced), PowerPoint (Medium to Advanced), and OutlookStrong analytical abilityFull knowledge of CRM tools and social media platformsBusiness software or other similar ERP software including comprehensive understanding of Manufacturing & Distribution. Industry knowledge is an advantage.Strong knowledge of sales principles, methods, practices, and techniques selling at Business Owner and Management operations level.Benefits
10 paid vacation days6 paid wellness days1 paid volunteer day off to make a difference in your communityMedical, dental, and vision insurance; PPO from the 1st of the month after hire!Group term life and LTD insurance paid by SYSPROVoluntary STD, plus supplemental benefits through UNUMEmployee Assistance Program401k (starting day 1 of hire!) with company match after 1 year of employmentSYSPRO is a leading, global Enterprise Resource Planning software provider that was established in 1978. SYSPRO specializes in key manufacturing and distribution industries. With a strong commitment to channel partner growth and offices in the United States, Canada, Africa, the UK, Asia, and Australasia, SYSPRO customers are backed by a team of global experts who drive maximum value out of IT systems and business solutions. When you work at SYSPRO, it’s more than just a job. You are part of a global force that uses innovation to enhance the way businesses operate. And we have fun doing it.