Manager, Telecom, User Experience - New York, NY

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Manager, Telecom, User Experience

#25-204

New York, New York, United States

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Deadline is 3 : 00 PM EST for Date Listed

Dec 03, 2025

Job Description

The Legal Aid Society, the nation's oldest and largest nonprofit law firm serving New York City, exists for one simple yet powerful reason : to ensure that no one is denied the right to equal justice because of poverty. For over 140 years, we have protected, defended, and advocated for those who have struggled in silence for far too long - working on the front lines and behind the scenes to offer our clients the exceptional legal services they deserve. Through our Civil, Criminal Defense, and Juvenile Rights Practices, we offer an unmatched depth and breadth of legal expertise to vulnerable New Yorkers in over 300,000 legal matters each and every year. Every day, in every borough.

The 2,300+ members of our staff who directly represent clients, advocate and litigate for systemic reform, and provide the administrative infrastructure for our organization are key to our success and ability to meet our mission.

We are seeking a skilled and motivated Telecom Manager to join our team. The ideal candidate will be responsible for installing, maintaining, and repairing telecommunications equipment and systems. The candidate will collaborate with the Director of User Experience, ensuring seamless telecommunication services and address any technical issues that arise.

ESSENTIAL DUTIES / RESPONSIBILITIES

Delivery of Telecom and U / X support

• Implement a process to track which phones and phone numbers are assigned to each employee, and ensure the information is regularly reviewed and kept accurate
• Manages the installation, configuration, and maintenance of LAS' telecommunications systems and equipment, including voice, data and video networks. Responsibilities include configuration and deployment of Spectrum VOIP Phones across various LAS locations and troubleshooting / resolving associated issues using Troubleshoot Spectrum VOIP phones
• Troubleshoot and repair telecommunication equipment and cabling, ensuring optimal performance
• Perform routine inspections and preventive maintenance on all VOIP and telecommunication equipment
• Using the ticketing system, provide excellent customer service by addressing client inquiries and resolving issues promptly, and perform onsite repairs
• Train LAS staff on the use of telecommunication equipment and provide resources to help address frequently asked questions
• Provides technical guidance and assistance to other U / X personnel and end-users including, but not limited to, hardware, software, printing, smartphones, audio / video, and other technology-related needs
• Directly supports LAS' various hotlines and primary switchboard to ensure teams who manage these workstreams are supported using the designated systems, including routine monitoring and support, troubleshooting, and serving as an expert on the various platforms
• Maintains accurate records of work performed and equipment inventory

Research and Analysis

Special Projects

Professional Development and Other Duties as Assigned

QUALIFICATIONS

Required qualifications :

Preferred qualifications :

KNOWLEDGE, SKILLS AND ABILITIES

Organizational Knowledge, Skills, and Abilities :

Physical, environment, travel, and other duties required :

SALARY AND BENEFITS

The salary range represents a good faith estimate of the range we expect to pay for this role. The actual salary offered may vary depending on many factors, including but not limited to job-related knowledge, skills, and experience, as well as collectively bargained salary steps for unionized roles.

Salary Range : $95,000 - $109,000

The Legal Aid Society offers a generous benefits package including health insurance, paid vacation, disability, and life insurance, and more. Click here to read more about benefits.

Higher Education and Loan Forgiveness

The Legal Aid Society is a qualified employer for the purposes of the Public Service Loan Forgiveness. This position allows an employee to take advantage of PSLF and other State and Federal loan forgiveness programs. Additionally, employees who are New York residents may be eligible for assistance from New York state to assist with loan repayments, depending on years of practice. To learn more, click the links below.

studentaid.gov

hesc.ny.gov / loan-forgiveness-programs

WORK AUTHORIZATION

All applicants must be legally authorized to work in the United States for any employer without sponsorship for a work visa or permit. We are currently unable to sponsor employment visas or permits. (However, for citizens of Canada and Mexico, LAS will provide a letter documenting employment status that is needed to obtain a TN visa.)

HOW TO APPLY

All applications must be completed online via the career portal. We do not accept emailed applications. Submit the following documents as a combined PDF :

For technical difficulties or questions regarding this posting , please email jobpostquestions@legal-aid.org .

EQUAL EMPLOYMENT OPPORTUNITY

As an Equal Employment Opportunity (EEO) Employer, The Legal Aid Society prohibits discriminatory employment actions against and treatment of its employees and applicants for employment based on actual or perceived race or color, size (including bone structure, body size, height, shape, and weight), religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, gender identity (one's internal deeply-held sense of one's gender which may be the same or different from one's sex assigned at birth); gender expression (the representation of gender as expressed through, for example, one's name, choice of pronouns, clothing, haircut, behavior, voice, or body characteristics; gender expression may not conform to traditional gender-based stereotypes assigned to specific gender identities), disability, marital status, relationship and family structure (including domestic partnerships, polyamorous families and individuals, chosen family, platonic co-parents, and multigenerational families), genetic information or predisposing genetic characteristics, military status, domestic violence victim status, arrest or pre-employment conviction record, credit history, unemployment status, caregiver status, salary history, or any other characteristic protected by law.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION

The Legal Aid Society is committed to a work culture of zealous advocacy, respect, diversity and inclusion, client-oriented defense, access to justice and excellent representation. We are dedicated to building a strong professional relationship with each of our clients (people), to understanding their diverse circumstances, and to meeting their needs. Our ability to achieve these goals depends on the efforts of all of us and our ability to build strong relationships with our colleagues. Every member of our community is expected to continuously learn about the dynamic, evolving, and emerging field of knowledge of identity, bias, and systemic forms of oppression and participate in productive efforts to dismantling bias in all forms.

Location

Manhattan - Legal Aid Society Headquarters