INFORMATION TECHNOLOGY ASSOCIATE

Information Technology Associate California Department of Social Services

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Pay Range

Base salary ranges by pay grade : Grade A $4,935.00$6,614.00; Grade B $5,424.00$7,270.00; Grade C $5,930.00$7,947.00; Grade D $6,521.00$8,740.00. New candidates may be hired at the minimum salary of the classification or alternate range.

Position Details

Job Code # : JC-497110

Position # : 800-763-1401-013

Working Title : Desktop Support Specialist

Classification : INFORMATION TECHNOLOGY ASSOCIATE

# of Positions : 1

Work Location : Los Angeles County

Telework : Hybrid

Job Type : Permanent, Full Time

Department Information

The California Department of Social Services serves, protects, and supports the people of California experiencing need in ways that empower wellbeing and disrupt systemic inequities. The Information Systems Division (ISD) develops, supports, and promotes the business value of IT, continually improving customer service and providing access to information that enables better decision making by CDSS business units.

ISD accomplishments include :

• Effectively managing information systems and equipment
• Planning, communicating and implementing responsible information technology policies and solutions
• Sharing and transferring information technology knowledge and tools

Job Description and Duties

Under the general supervision of the Information Technology Supervisor I (IT Sup I), the Information Technology Associate (ITA) provides immediate support within the Regional Offices to users utilizing CDSS IT equipment. The ITA serves as a single point of contact for all CDSS Regional Office users, including hardware and software support, and offers advice, consultation, and analytical problem?solving assistance in complex end?user computing scenarios.

Special Requirements

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug?free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

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