Non-Clinical - Information Technology - IT Project Manager

TITLE : Project Manager POSITION SUMMARY The Project Manager provides experience to lead designated projects and assignments. They interact with customers, receive direction and coordinate their projects in alignment with EPMO standard processes. In addition, they monitor and coordinate the execution of the various services and processes relating to project management. The Project Manager works in collaboration with the assigned business sponsor, executive sponsor, program manager, operations leader and leadership. SPECIFIC SKILLS NEEDED Prepare agendas, develop and maintain master project budgets and timelines as required for each project and project phase to ensure overall project objectives and client needs are met. Prepare and coordinate project reports for clients, and project team. Review requisitions, change orders and other invoices associated with the project and confer with client and property management on costs and impacts Support the marketing of services to clients as requested Adhere to corporate, building, and client policies and procedures Cooperate with other personnel to achieve goals and objectives as to quality, service, cost and profit Report to immediate supervisor major problems and findings and results achieved with recommendations Advise and obtain the necessary approvals from the appropriate members of management of potential organizational changes, actions that might require additional commitments, and the need for expenditures in excess of approved budget Adhere to government laws and regulations and established rulings of government authorities, including building codes, safety regulations, etc. Maintain high qualitative and quantitative standards of work performance Strive constantly to improve skill and work knowledge; keep up to date in the field of specialization EDUCATION / EXPERIENCE / TRAINING Required : Bachelor's Degree Health Informatics, Information Technology, Information Systems, or related discipline. Preferred : Certified Project Management Professional (PMP)-PMI 3 to 7 years of experience project management experience required Experience with inpatient acute care & ambulatory healthcare facilities DUTIES AND RESPONSIBILITIES 1. Safeguards and preserves the confidentiality of patient s protected health information in accordance with State and Federal (HIPAA) regulatory requirements, hospital, and departmental policies. 2. Ensures a safe patient environment and adherence to safety practices per policy. 3. With consideration to age, employee utilizes the approved process to resolve biophysical, psychological, educational, and environmental needs of patient / significant other when administering care. 4. Essential to the provision of community benefits as an expression of our charitable healthcare mission and purpose, each manager / supervisor is committed to the delivery of high quality, compassionate healthcare and is further committed to supporting the strategic direction of community benefits within PIH Health and its affiliates. (Applies to management positions). 5. Establishes information technology project feasibility by examining project alignment with organization strategies and plans, completing cost-benefit and information, technology, and systems integration analyses. 6. Oversees the coordination and implementation of projects (e.g., electronical medical records) to effectively migrate staff from one EMR to another. 7. Develops and implements planning for assigned projects and serves as lead contact for internal and external project partners to meet business requirements. 8. Manages scope, quality, timeframes, and project budget; develops and maintains feedback and evaluates information; maintains project documents and all communications. 9. Coordinates with quality assurance, developers, engineers to ensure successful conversion and completion of all assigned projects; provides on-going maintenance and troubleshooting. 10. Improves delivery and healthcare organization job knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. 11. Performs other tasks as assigned. TEAMWORK / CUSTOMER SERVICE RESPONSIBILITIES 1. Customer Service Values and Behaviors : 1.1 Value : Each person is treated with respect, dignity, fairness, and compassion. Behavior : Performance is acceptable when everyone is promptly greeted with a smile in a warm and caring manner using the person s name whenever possible. No matter how I feel, I display a caring attitude. 1.2 Value : Each person displays loyalty and pride in PIH Health and upholds the confidentiality of patients, visitors, physicians, and co-workers. Behavior : Performance is acceptable when concerns / problems with fellow employees and customers are not discussed with anyone other than the person involved or the supervisor. Customer issues and ideas are listened to and appropriate follow up occurs to create a satisfied customer. I do not make excuses. I do not demean other people or departments. 1.3 Value : Each person demonstrates commitment to open communication. Behavior : Performance is acceptable when openness and acceptance of constructive criticism occurs. Positive communication occurs by complimenting and expressing appreciation to others. I will listen and encourage others to express ideas and opinions. 1.4 Value : Each person demonstrates pride in the physical appearance of all PIH Health properties. Behavior : Performance is acceptable when the initiative is taken to maintain a clean and safe environment. I conduct myself in a manner which respects and preserves equipment and the physical plant. I do not walk by spills, trash, or unsafe conditions without assuring that they are attended to promptly by me or appropriate personnel. PERSONAL QUALITIES The ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible The ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others