Talent.com
QA Customer Research / Escalation Specialist

QA Customer Research / Escalation Specialist

Consolidated Analytics, Inc.Los Angeles, CA, United States
3 days ago
Job type
  • Full-time
Job description

QA Customer Research / Escalation Specialist

PRIMARY Responsibilities -

  • Team player who enjoys a culture of working together to provide excellent customer service
  • Fits the corporate culture of professionalism
  • Assisting with Sharepoint tickets for customer service
  • Assists with payoff demands
  • Communicates with RM's on client issues and helps to resolve escalations
  • Assists in conducting research of complex system issues

SECONDARY Responsibilities :

  • Familiarity with consumer regulations pertaining to Credit Bureau reporting, dispute resolution, Civil Service Members Relief Act, RESPA is required.
  • Complies fully with all Bank Operational and Credit policies and procedures as well as all regulatory requirements (e.g., Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.).

    • Qualifications :

  • 5 years of Mortgage Servicing experience working escalated accounts.
  • Extensive knowledge of all mortgage servicing investor rules pertaining for disaster assistance for GSE, GOV, Private and Bank-owned portfolios
  • Proven ability to effectively provide across enterprise, hands-on support to the servicing operations areas during the mortgage servicing system conversion, maintaining production and quality
  • Excellent written and verbal communications skills, organizational and time management skills, and the ability to interface confidently with investor / clients, auditors, and management

    • Benefits :

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life & Disability Insurances
    • Create a job alert for this search

    Qa Specialist • Los Angeles, CA, United States

    Related jobs
    • Promoted
    Senior QA / RA Specialist

    Senior QA / RA Specialist

    Charles River LaboratoriesNorthridge, CA, United States
    Full-time
    For over 40 years, Charles River Cell Solutions has worked to making a positive impact on the world by providing the highest quality cellular material and services to biotech and pharmaceutical com...Show moreLast updated: 3 days ago
    • Promoted
    Clinical Research APP Opportunity | Santa Ana, CA

    Clinical Research APP Opportunity | Santa Ana, CA

    Platinum Dermatology Partners, LLCSanta Ana, CA, United States
    Full-time
    Southern California Clinical Research in Santa Ana, CA is currently.Clinical Research Advanced Practice Provider.The Clinical Research Nurse Practitioner / Physician Assistant will work closely with ...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Tele-Critical Care Clinical Coord FT

    Tele-Critical Care Clinical Coord FT

    KaiserValyermo, CA, United States
    Full-time
    Provides remote consultative and supportive nursing care to critically ill patients in the Intensive Care Units (ICUs) to multiple medical centers utilizing the in-room camera and EPIC technology f...Show moreLast updated: 8 hours ago
    • Promoted
    Remote Opinion Contributor

    Remote Opinion Contributor

    Prime InsightsAltadena, CA, United States
    Remote
    Full-time
    Join thousands of members already earning with top-paying surveys and offers.Get started today and enjoy competitive rewards, fast payouts with no waiting periods, and the flexibility to participat...Show moreLast updated: 1 day ago
    • Promoted
    Freelance Data Collector

    Freelance Data Collector

    Prime InsightsAltadena, CA, United States
    Full-time
    Join thousands of members already earning with top-paying surveys and offers.Get started today and enjoy competitive rewards, fast payouts with no waiting periods, and the flexibility to participat...Show moreLast updated: 1 day ago
    • Promoted
    Search & Rescue

    Search & Rescue

    U.S. NavyEncino, CA, United States
    Full-time +1
    To be eligible to enlist in the U.Navy, candidates must be between the ages of 18-34.When lives are on the line, Navy Aviation Rescue Swimmers (AIRRs) are exceptionally adept at answering the call....Show moreLast updated: 30+ days ago
    • Promoted
    Share Your Opinions. Earn Rewards.

    Share Your Opinions. Earn Rewards.

    Opinion EdgeAltadena, CA, United States
    Full-time
    Join Opinion Edge today and get paid for your insights! Take short surveys on the topics that matter to you and earn rewards for every completed survey. Sign up now and start turning your voice into...Show moreLast updated: 1 day ago
    • Promoted
    Survey Taker : Earn up to $25 per survey (Remote)

    Survey Taker : Earn up to $25 per survey (Remote)

    Earn HausAltadena, CA, United States
    Remote
    Full-time +1
    Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion. You will help influence brand decisions on se...Show moreLast updated: 30+ days ago
    • Promoted
    Earn Extra Income by Taking Surveys Online

    Earn Extra Income by Taking Surveys Online

    Prime InsightsAltadena, CA, United States
    Full-time
    Join thousands of members already earning with top-paying surveys and offers.Get started today and enjoy competitive rewards, fast payouts with no waiting periods, and the flexibility to participat...Show moreLast updated: 1 day ago
    • Promoted
    Research and Development Analyst Senior-Hybrid

    Research and Development Analyst Senior-Hybrid

    Logix Federal Credit UnionValencia, CA, United States
    Full-time
    Research and Development Analyst Senior-Hybrid.Research & Development Senior Analyst.Research & Development, including but not limited to product management activities, analyses of member and / or co...Show moreLast updated: 30+ days ago
    • Promoted
    Research and Development Analyst III-Hybrid

    Research and Development Analyst III-Hybrid

    Logix Federal Credit UnionValencia, CA, United States
    Full-time
    Research and Development Analyst III-Hybrid.Research & Development Analyst III.Ensures integrity and accuracy of data gathering and reporting and communicates results in an informative and effectiv...Show moreLast updated: 30+ days ago
    • Promoted
    Market Research Contributor

    Market Research Contributor

    Prime InsightsAgoura Hills, CA, United States
    Full-time
    Join thousands of members already earning with top-paying surveys and offers.Get started today and enjoy competitive rewards, fast payouts with no waiting periods, and the flexibility to participat...Show moreLast updated: 1 day ago
    • Promoted
    Senior QA / RA Specialist

    Senior QA / RA Specialist

    Charles RiverNorthridge, CA, United States
    Full-time
    For over 40 years, Charles River Cell Solutions has worked to making a positive impact on the world by providing the highest quality cellular material and services to biotech and pharmaceutical com...Show moreLast updated: 3 days ago
    • Promoted
    Data Coordinator

    Data Coordinator

    LHHAltadena, CA, US
    Temporary
    We are looking for a data-savvy.In this contract-based role, you’ll play a key part in a high-impact initiative, reporting directly to the Head of Integrated Systems in our Digital & Tech...Show moreLast updated: 30+ days ago
    • Promoted
    Fully Remote Survey Participant

    Fully Remote Survey Participant

    Prime InsightsSimi Valley, CA, United States
    Remote
    Full-time
    Join thousands of members already earning with top-paying surveys and offers.Get started today and enjoy competitive rewards, fast payouts with no waiting periods, and the flexibility to participat...Show moreLast updated: 1 day ago
    • Promoted
    Take Surveys Get Paid!

    Take Surveys Get Paid!

    Prime InsightsCalabasas, CA, United States
    Full-time
    Join thousands of members already earning with top-paying surveys and offers.Get started today and enjoy competitive rewards, fast payouts with no waiting periods, and the flexibility to participat...Show moreLast updated: 1 day ago
    • Promoted
    Research Imaging Specialist

    Research Imaging Specialist

    University of California - IrvineOrange, CA, United States
    Full-time
    A reasonable estimate for this position is $90,000-$188,200 for Exempt and $43.See Specialist Series Exempt table.Specialist Series Non-Exempt table. Sunday, Jul 27, 2025 at 11 : 59pm (Pacific Time).A...Show moreLast updated: 30+ days ago
    • Promoted
    QA Specialist, Quality Operations

    QA Specialist, Quality Operations

    ImmunityBioCulver City, CA, United States
    Full-time
    NASDAQ : IBRX) is a commercial-stage biotechnology company developing cell and immunotherapy products that are designed to help strengthen each patient's natural immune system, potentially enabling ...Show moreLast updated: 1 day ago