In Home Craftsman

AT A GLANCE :

Broad River Retail is currently seeking for a Service Craftsman to join our Customer Experience Team in Four Oaks. The position is responsible for servicing our customers by assessing damages and repairing proficiently with appropriate methods of repair for case goods, leather, marble, and upholstery according to departmental standards.

DAY IN THE LIFE AS THIS MEMORY MAKER :

• Delivering world class customer service while assessing and repairing furniture in the customer’s home
• Assessing damages and choosing appropriate methods of repair for wood furniture, leather, fabric, marble and upholstery
• Working comfortably with hands
• Displaying an aptitude for craftsmanship, artistic and / or carpentry services
• Service-oriented, friendly, and helpful attitude with the intention of satisfying the customer 100% while exercising good judgment and strong problem-solving skills
• Keep accurate records of work performed to assist in statistical record keeping
• Always demonstrate high level of attention to detail and professionalism
• Exhibit excellent organizational skills and attention to detail
• Perform additional functions that may be assigned at the discretion of management
• Exhibit a professional appearance and work ethic

WHAT YOU’LL NEED TO SUCCEED :

WORKPLACE ENVIROMENT :

While performing the duties of this job the employee is :

In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to empower individuals with disabilities to undertake the essential duties and responsibilities of the position.

MEMORY MAKER PERKS AND BENEFITS :

CULTURE SNAPSHOT :

Broad River Retail is an organization of integrity, diversity and culture working together for the purpose of ‘ Furnishing Life’s Best Memories’ . At Broad River, we call all our employees “Memory Makers.” We do this because we know everyone that works for our Company has the power to make positive memories not only for our Guests, but also for their families, co-workers, and communities.

We take pride in training and developing our teams so that they can provide a premier customer experience to every guest. Our Memory Makers are the driving force that has led us to being the largest and fastest growing Ashley Furniture licensee in the U.S. and landing us on the Top Places to Work list two years in a row in our industry.

OUR COMMITMENT TO YOU :

Broad River Retail is an EEOC compliant company and committed to creating a place where everyone feels respected, valued, and able to reach their full potential. Regardless of race, gender, religion, sexual orientation, age, disability, or if you’re parenting the next generation of Memory Makers, we firmly believe our work is at its best when everyone feels free to be their most authentic self.