Residence Inn Philadelphia Center City - Front Desk Agent

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS / RESPONSIBILITIES

• Customer Service Excellence :  Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication :  Effectively convey information and ideas, and address guest inquiries and issues promptly.  Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving :  Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability :  Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills :  Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following :

PROPERTY INFORMATION :

With Independence Hall, Pennsylvania Convention Center, Kimmel Center for the Performing Arts and the Liberty Bell walking distance from our hotel, we make it easy to conquer Center City for work and play. Following your explorations, visitors will feel at home in our newly renovated rooms and suites. With complimentary high-speed Wi-Fi, fully equipped kitchens and generous workstations, our accommodations make extended stays and short getaways feel effortless. Guests can fuel up in the morning with all of your favorites at our free hot breakfast buffet, then work up a sweat in our well-equipped fitness center. When it's time to get down business, we invite out guests to breathe new life into your work routines in one of our three meeting rooms complete with AV equipment and a business center. No matter what inspires a stay in Pennsylvania, travelers will find a place to call their own at Residence Inn Philadelphia Center City.

Application deadline for Colorado positions :

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