Customer Service Supervisor

Customer Service Supervisor

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home dcor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles.

Kate Spade New York is part of the Tapestry portfolio a global house of brands committed to stretching what's possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Job Title : Supervisor Outlet Primary Purpose : The successful individual will leverage their proficiency in retail to...

Client & Service Expert : Partner with Store Manager to develop business driving initiatives that build a repeat business or attract a new customer to the store. Communicate and achieve store productivity targets including sales per hour, adt, upt, and capture rate. Ensure all associates complete the sales training program and develops strong product knowledge across all categories. Model and supervise the selling environment, provide consistent coaching on sales training process in order to ensure the highest level of customer service and sales.

Leadership Presence : Achievement of personal sales goals. Educate team on sales plans, personal sales goals, store stats and drives team to achieve them. Ensure the highest level of service is provided to all customers through extensive product knowledge and the completion of product profiles. Foster a team environment by creating a fun, competitive, inviting atmosphere.

Building Brand Equity : Understand and communicate the kate spade new york brand aesthetic, brand philosophy and lifestyle to the sales team and customer. Ensure brand and operating standards are met to support brand consistency. Ensure store presentation standards are achieved and maintained.

Operational Excellence : Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility. Accurately processes all POS transactions and inventory functions such as transfers, receiving, fedex shipments, repairs and damages to maintain the integrity of the inventory. Adherence to Kate Spade loss prevention policies and operational procedures.

The accomplished individual will possess :

• Strong written and verbal communication skills
• Detail oriented
• Proactive ability to multi task and prioritize
• Minimum 2-3 years' experience in luxury goods or a comparable retail environment
• College degree preferred
• Prior luxury goods experience preferred
• Physical requirements...
• Available to work store schedule, as needed, including evenings and weekends
• Standing for extended periods of time
• Able to safely lift boxes up to 40 pounds
• Comfortable climbing ladders

Our Competencies for All Employees

Our Competencies for All People Managers :

Kate Spade is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under the consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Kate Spade at www.katespade.com.

General Description of All Benefits : Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees are also able to enroll in our company's 401(k) savings plan and take paid time off for wellness needs and vacations. For additional information about our benefits Click Here - U.S Store Compensation & Benefits.