Field Service Technician

Job Description

Job Description

Summary :

Perform repairs to customers’ equipment in a timely and professional manner. Act as liaison between customer and Parts Department to ensure that proper parts are ordered as needed. Communicate with Service Desk on each service call to ensure proper billing and customer resolution.

Essential Duties & Responsibilities :

Repairs

• Arrive on-site ready to work on equipment as assigned and indicated by customer.
• Carry out repairs in a timely and professional manner to ensure customer satisfaction and long-term relationships.
• Send the job report to the Service Desk before leaving the site, ensuring that reports are complete and contain model and serial numbers of equipment serviced.
• All parts that need to be ordered for site need to be included in the MSI job. This includes model and serial numbers for all equipment.
• Ensure parts inventory in van is adequate to increase ratio of completing repair calls in one visit.
• Ensure company laptop / cellular software is current and kept in good working condition.
• Abide by all company policies and directives.

Customer Service

Administration

Physical Demands & Requirements

Work Environment :

Work environments vary depending on job location. Environment may include exposure to dust, heat, dirt, and other chemicals used in the laundry business.

Qualifications