IT Manager (WSD)

The IT Manager is responsible for leading the IT department and supporting internal operations.

This includes :

• Collaborating with department heads to assess technology needs.
• Coordinating the installation of hardware and software systems.
• Managing vendor relationships for the procurement of IT equipment such as routers, circuit boards, and computer systems.
• Ensuring the stability, security, and efficiency of the IT infrastructure across the organization.
• Key Responsibilities Develop and implement troubleshooting strategies to minimize system downtime and maintenance costs.
• Design and execute software upgrade plans aligned with company requirements.
• Create and maintain disaster recovery and business continuity plans.
• Monitor emerging IT infrastructure technologies and report relevant updates to the executive team.
• Collaborate with other department managers to support company growth through IT planning.
• Conduct regular meetings with supervisors and staff to evaluate system needs and improvements.
• Create, maintain, and update IT documentation, including policies, procedures, and forms.
• Maintain accurate and current cybersecurity policies; revise and update as needed.
• Requirements Education Bachelor’s Degree in Computer Science, Information Technology, or a related field.
• Technical Skills Proficient in data backup and recovery strategies.
• Strong understanding of Active Directory structures and administration.
• Experience with ITSM (IT Service Management) and ITMS (IT Management Systems).
• Familiarity with ISO standards (ISO 9000, 14000, 27000).
• In-depth knowledge of IT best practices, policies, and compliance regulations.
• Solid understanding of programming concepts, digital security, and computer science fundamentals.
• Expertise in client / server technologies and network architecture.
• Strong project management skills, including planning, time management, and prioritization.
• Personal Attributes High sense of urgency and ownership.
• Excellent attention to detail.
• Strong interpersonal and customer service skills.
• Effective leadership and conflict resolution abilities.
• Excellent communication skills—written, verbal, and active listening.
• Critical thinking and decision-making capabilities.
• Security A Non-Disclosure Agreement (NDA) must be signed at the time of contract execution.
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