Senior PMO Program Specialist
MBO PartnersIrvine, CA, US3 hours ago
Job type
- Full-time
Job descriptionEnsure client needs and performance requirements are met through consistent, efficient, and effective processes Responds to and resolves operating problems Ensure compliance with client procurement policies, guidelines, and processes Fulfill contract SLA's Forecast demand for operational resources based on program trends to support ongoing client business requirements Monitor data integrity Conduct client training on vendor management program Providing client reporting on service delivery measurements and client specific statistics Develop professional relationships with peers and / or counterparts within the supplier's organization Monitor supplier performance against SLAs Focus on continuous improvement of Supplier service delivery Source suppliers with the necessary capabilities to provide service excellence Conduct Supplier training on vendor management program 5+ years Professional Experience Staffing and / or Vendor Management experience required College Degree or equivalent work experience Human Resources, Customer Service, Sales Delivery experience desired but not required
Senior PMO Program Specialist
The Senior PMO Program Specialist is responsible for developing and establishing best practice processes for the day-to-day operations for a vendor management program supporting our Enterprise Client(s). The Sr PMO PS assists in assuring operational excellence in meeting client expectations and service level agreements. The Sr PMO PS supervises the day-to-day activities of the Operations staff and ensures proper staffing levels are maintained to support the client's business requirements.
Client Relationships
- Nurture professional relationships with peers and / or counterparts within the client's organization
- Set realistic expectations for operation capabilities and costs.
- Consult with the Program Director to assist in development of business proposals that meet the client's needs and expectations
- Focus on continuous improvement of service delivery
- Ensure commitments to client are met and client satisfaction goals are achieved
Service Excellence
Supplier Relationships
MUST-HAVES
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Program Specialist • Irvine, CA, US