Senior Customer Success Manager

At Fyxer AI, we’re not building a traditional Customer Success team - we’re building a high-leverage, commercial motion that turns relationships into revenue and support into strategic partnership. Our CSMs don’t just react - they lead.

This is a hands-on role for a commercially-minded operator who thrives in ambiguity and is excited to build from zero. You'll work with our largest and most complex customers - and the ones with the most potential - to drive renewals, find expansion opportunities, and turn usage into value and value into growth.

We’re looking for someone who was an Account Manager in a past life - someone who understands how to sell through success, multithread across an org, and turn commercial goals into long-term partnerships.

What's on offer :

• This role is onsite in our New York office - Remote work is not available
• Salary : $100,000 $150,000 year + equity + benefits
• Violaine Yziquel, our CCO, is the hiring manager

What Success Looks Like in This Role

You’ll be at the frontline of our Customer Success motion - helping define it while actively delivering results. We don’t yet have all the tooling, playbooks, or workflows in place. You’ll help build them. And you’ll do that while making sure our biggest customers are supported, engaged, and growing.

Success means :

Your Three Core Responsibilities

Drive Retention and Expansion Across Strategic Accounts

Build the Foundations of Customer Success at Fyxer AI

Be a Strategic Partner to Product, Sales, and Leadership

What Our Ideal Candidate Looks Like

The application process

Our Culture

Our culture is intentional. It stems from the fact we're in the race of our lives to reshape one of the largest AI opportunities that exist; email. There is only first or last.

We're going to win by :

This culture is intense; it requires focus and discipline. So we’ll do everything we can to remove distraction, support your wellbeing, and reward your impact