Senior Customer Success Manager

A company is looking for a Senior Customer Success Manager.

Key Responsibilities

Manage and develop multiple medium / large customer accounts, fostering trusted relationships and preparing success plans

Ensure customer success by gathering feedback, educating on product functionalities, and addressing issues proactively

Act as the primary contact between customers and internal teams, coordinating communication and managing customer support cases

Required Qualifications

Bachelor's degree in Computer Science, Computer Information Sciences, or related field; relevant work experience may substitute

Minimum 6+ years of functional and technical knowledge of SaaS platforms

Proven ability to maintain strong customer relationships and drive software adoption

Demonstrated operational excellence in process development and improvement

Ability to collaborate across organizations and adapt to evolving business priorities