Security Supervisor

Security Supervisor

The Security Supervisor assumes a vital role in overseeing the safety, security, and loss prevention operations of the hotel. They provide guidance and leadership to the loss prevention team, ensuring strict adherence to procedures and protocols. This includes training and scheduling security officers, as well as collaborating with other departments to maintain a safe environment.

Furthermore, the Security Supervisor plays a key role in bridging the gap between the hotel and third-party security staffing. They establish effective communication and collaboration with these external entities, ensuring a seamless integration and alignment of security operations. By fostering positive working relationships and clear lines of communication, the Security Supervisor ensures that all security personnel, regardless of their employment status, are aligned with the hotel's security goals and protocols. This collaborative approach enhances the overall effectiveness of the security team and contributes to a cohesive and well-coordinated security program.

In addition to their managerial responsibilities, the Security Supervisor excels in handling security incidents with professionalism and composure. Their expertise and proactive approach are crucial in ensuring the safety and well-being of both guests and staff members. Moreover, the supervisor is dedicated to the smooth operation of the hotel and is willing to assist with various guest services, housekeeping, food and beverage, engineering, and cleaning duties.

Overall, the Security Supervisor is an invaluable asset in maintaining a secure and welcoming environment, emphasizing the importance of safety while also enhancing the overall guest experience.

Responsibilities

• Patrol the hotel premises on foot to detect and deter criminal activity, respond to emergencies, and ensure guest and employee safety.
• Supervise and direct security personnel, providing guidance and ensuring adherence to protocols and procedures.
• Respond to distress calls and incidents, conducting investigations and reporting findings as necessary.
• Collaborate with the Director of Security to develop and implement security strategies and initiatives.
• Conduct regular patrol inspections to monitor the performance and effectiveness of security officers.
• Collaborate with other hotel staff to develop and implement effective loss prevention policies and procedures and provide training to employees on these policies and procedures.
• Maintain accurate records of incidents and investigations and provide detailed reports to the Director of Security and other hotel management as needed.
• Work with Director of Security to develop and update security policies and procedures in line with industry best practices and changing security needs.
• Coordinate with law enforcement and other first responders as needed in response to incidents or emergencies.
• Act as a liaison with law enforcement agencies, fostering positive relationships and facilitating effective communication.
• Coordinate with external security agencies or consultants to conduct security assessments and audits.
• Conduct investigations of alleged theft, fraud, or other criminal activity and provide detailed reports to the Director of Security and other hotel management as needed.
• Assist in the development and maintenance of the hotel's emergency response plan.
• Assist in the preparation and management of the security department budget, including monitoring expenses and optimizing resource allocation.
• Ensure compliance with hotel policies and procedures, as well as local, state, and federal regulations.
• Collaborate with other departments to address security-related concerns and maintain a safe environment.
• Assist with the management of the hotel's lost and found program, ensuring that lost items are properly documented, stored, and returned to their rightful owners.
• Develop and maintain a network of contacts within the security industry to exchange information and stay abreast of current trends and practices.
• Conduct and supervise daily inventory and routine auditing of keys to ensure proper key control and security.
• Coordinate and conduct training sessions for security staff on safety protocols, emergency response, and customer service.
• Maintain access control systems, including issuing and tracking access cards, fobs, and keys.
• Monitor and analyze security-related data, such as incident reports and CCTV footage, to identify patterns and areas for improvement.
• Ensure locked areas and doors are always secured and ensure that authorized personnel have proper access to these areas.
• Provide support and backup coverage for security personnel during high-volume periods or staff shortages.
• Review and analyze security incident reports, identifying trends and implementing corrective measures.
• Answer incoming calls, initiate outgoing calls, and respond to inquiries and requests in a prompt, professional, and courteous manner.
• Attend daily stand-up meetings and maintain awareness of hotel operations and scheduled events.
• Act as a point of contact for guest concerns or complaints related to security matters, resolving issues in a timely and satisfactory manner.
• Ensure compliance with occupational health and safety regulations regarding the handling of hazardous materials and bodily fluids.
• Clean up bodily fluids, such as blood or vomit, using appropriate personal protective equipment (PPE) and following protocols for handling and disposing of hazardous materials, including bloodborne pathogens.
• Assist with housekeeping tasks, including cleaning and maintaining guest rooms and public areas, and delivering amenities and supplies to guest rooms as needed.
• Assist with guest service tasks, including delivering amenities and providing coverage at the front desk.
• Write incident reports detailing events that occur on the property, including any criminal activity, accidents, or other incidents.
• Provide excellent customer service to guests, responding to inquiries and requests in a timely and professional manner.
• Stand for extended periods of time while watching or guarding secured areas or screening attendees during banquet events.
• Follow up with guests in a timely and professional manner to address any concerns or issues.
• Control keys to hotel areas, including guest rooms, meeting rooms, and other secured areas.
• Maintain accurate visitor logs and enforce proper identification and authorization procedures.
• Stay informed about local, state, and federal laws and regulations pertaining to security and ensure compliance within the hotel.
• Assist in the resolution of property deficiencies and safety hazards, reporting and addressing work orders promptly.
• Maintain awareness of scheduled events, outlet operations, house count, and attend daily stand-up meetings.
• Coordinate with vendors and contractors to ensure security measures and access protocols are followed.
• Maintain confidentiality and handle VIP and high-profile guests, clients, celebrities, professional athletes, and state and international delegates with discretion and professionalism.
• Respond to, investigate, and report all Track n Protect distress calls.
• Perform new hire safety training for hotel employees and promote safety awareness campaigns as designated by the Director of Security.
• Perform regular inspections of hotel Fire Life Safety equipment and supplies, such as Fire Extinguishers, Ansul Systems, AED units, PPE Stations, Eye Wash Stations, First Aid Kits, ADA Pool Lifts, etc.
• Supervise fire watch during any impairments to the hotel's Fire Life Safety alarm system.
• Maintain and replenish PPE & First Aid supplies and ensure proper usage and disposal.
• Assist with guest and hotel package handling, ensuring accurate logging and storage.
• Conduct routine cleaning duties in the Loss Prevention Office and other areas as needed.
• Perform regular cleaning duties, such as dusting, vacuuming, mopping, and sanitizing surfaces inside the Loss Prevention Office or other areas on hotel property as needed.
• Report, respond to, and / or enter work orders, assignments, and all observed property deficiencies and safety hazards into the appropriate system.
• Perform first aid, CPR, and AED assistance when required, maintaining current certification.
• Assist with guest service tasks, including delivering and storing guest luggage or packages and providing coverage at the front desk as a desk agent.
• Ensure the hotel's compliance with safety regulations and actively participate in safety committees and initiatives.
• Assist with other duties as assigned by the Director of Security.

Qualifications