Knowledge Management Specialist

A company is looking for a Knowledge Management and Student Communications Specialist.

Key Responsibilities

Oversee the governance and curation of the knowledge management process, ensuring accuracy and adherence to the style guide

Evaluate data to enhance communication experiences and identify knowledge needs for article creation or updates

Collaborate with various departments and technical partners to ensure effective knowledge article management and integration with communication platforms

Required Qualifications

Bachelor's degree in information technology, Knowledge Management, Project Management, Computer Science, or a related field

CKM (Certified Knowledge Manager) certification

3-5 years of experience in managing knowledge management systems and developing knowledge articles

Relevant experience in chatbot integration and process design

Proven project management skills