Regional CNC Service Operations Manager (Southeast)

Lead Service Excellence Across the Southeast

Imagine starting your day by aligning schedules for a high-performing team of Field Service Engineers, then jumping on a quick call with Sales to plan a service agreement renewal, and closing the afternoon by approving a complex installation timeline with Engineering. If that mix of people leadership, operational rigor, and customer focus sounds energizing, you’ll thrive with Ellison Technologies.

We’ve spent 70 years equipping North American metal-cutting manufacturers with advanced machining solutions—from stand-alone CNCs to multi-process cells and robotic automation. With independent offices providing local market focus, we’re committed to optimizing throughput and quality at the lowest per‑part cost. This role is associated with our Brentwood, Tennessee office and supports customers throughout Tennessee, Georgia, and Alabama; the right person may also work remotely within those states.

What You’ll Own

• Coordinate responses to service and information requests by working across Sales, builders, Service Operations, Technical Support, and Field Service Engineers.
• Oversee the deployment calendar and all scheduling for Field Service Engineers; step in with direct on-site support when needed.
• Review and approve service reports and invoicing details to ensure accuracy and completeness.
• Drive financial KPIs, grow the service business, and ensure strong customer satisfaction metrics.
• Commercialize, approve, and renew Ellison Service Agreements (ESAs).
• Leverage Field Service Engineer capacity and resources to meet demand and timelines.

Essential Duties

What You Bring

Our Why

Our mission is straightforward : equip manufacturers to compete and win—locally and globally. Learn more about who we are and how we show up for customers on our About Us page.

Equal Opportunity

"Ellison Technologies is an Equal Opportunity employer. All qualified applicants will receive consideration employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.”