Manager, Sales and Customer Service

Job Description

Be part of an amazing story

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Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

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Job Overview

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The Manager, Sales & Customer Service ensures that the very best of Macy's is always on display. They see the store through the customers' eyes, leading initiatives to increase shopper loyalty while upholding Macy’s standards for customer service. Their passion for the perfect customer experience drives the service team to maintain a welcoming and ready sales floor. Macy’s fun and inclusive environment is ideal for someone who enjoys connecting with people and sharing knowledge and enthusiasm with the team through training and coaching.

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What You Will Do

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• Build a productive, enthusiastic team eager to engage with customers and create memorable shopping experiences

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Skills You Will Need

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Leadership and Team Building : Ability to build, lead, and motivate a productive, enthusiastic team

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Customer Service Excellence : Passion for delivering exceptional customer experiences and maintaining a welcoming sales floor

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Sales and Performance Management : Proven ability to exceed sales goals through coaching, recognition, and optimizing productivity and efficiency

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Analytical Skills : Ability to review and utilize sales and rewards data to recognize colleagues and develop improvement strategies

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Operational Management : Experience managing selling support activities, including stockroom, signing, equipment, and merchandising

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Cross-functional Support : Capability to support other operational areas such as OMNI, Style, and Asset Protection

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Talent Development : Proficient in conducting talent analysis, establishing career progression plans, and retaining top talent

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Conflict Resolution : Effective in addressing complaints and resolving problems with colleagues

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Communication Skills : Consistently clear and effective communicator, writer, and presenter

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Technical Proficiency : Strong skills in Microsoft suite, computers, and handheld devices

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Who You Are

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3-5 years of management experience in retail

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Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders

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What We Can Offer You

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Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

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Some additional benefits we offer include :

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Access the full menu of benefits offerings here.

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About Us

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This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

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Join us and help write the next chapter in our story - apply today!

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This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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This position may be eligible for performance-based incentives / bonuses. Benefits include 401k, medical / vision / dental / life / disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.