Collections Administrative Assistant

Job Description

Job Description

DESCRIPTION : The Collection Department Administrative Assistant supports the Collection Department by helping manage past due accounts, processing payments, and performing various administrative

tasks to ensure an efficient collections process. They will serve as a liaison between the Collection Department and internal as well as external customer / clients to resolve and collect past due loans along with the disposal of any acquired property whether by repossession, foreclosure, or other means.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Collections Support Duties :

• Prepare and type, documents, letters, referral sheets, maintenance forms as well as other correspondence items as needed.
• Process payments properly, make account adjustments as necessary in an accurate manner through the accounting and core systems of the bank.
• Monitor past due accounts and payment statuses, update records of collection activities.
• Coordinate with other bank departments as needed with collection efforts.
• Read, understand, process, and file a variety of documents from attorneys via mail and emails and be able to handle the process of imaging these documents to the appropriate files.
• Properly address problems from lenders, assistants and attorneys in a timely manner to get them answered and solved.
• Ability to use good judgment to make appropriate on the spot decisions adhering to written policies and procedures.
• Assist in generating and distributing reports as needed for past due loans, bank acquired properties and any other required reporting.

Administrative Support Duties :

QUALIFICATIONS, SKILLS, AND EXPERIENCE