Talent.com
Senior Manager, Operations - Driver Research & Ins...

Senior Manager, Operations - Driver Research & Ins...

WalmartBentonville, AR, US
6 days ago
Job type
  • Full-time
  • Part-time
Job description

Senior Manager, Operations, Driver Research and Insights

The Senior Manager, Operations, Driver Research and Insights will leverage your natural curiosity and strong knowledge of research capabilities to lead research and insights projects within our End 2 End Delivery Business. You will be asked to plan, execute, and activate primary research as well as partner with research vendors to execute projects. You are a champion of insights and adept at translating both quantitative and qualitative insights into actionable recommendations. In this role you will be part of a quickly growing part of the business and will help enable expansion and decision making through your research.

What You'll Do...

You'll sweep us off our feet if

  • You bring with you extensive experience in a broad range of both qualitative and quantitative methodologies
  • You are a change agent that leverages insights to influence business decisions
  • You are experienced in research in the areas of Voice of the Driver / Customer or Loyalty
  • You have experience in the gig industry, last mile delivery space, or marketplace economy
  • You thrive working in a fast-paced, startup environment
  • You are a strategic thinker, bridging the needs of the business to research insights
  • You are a storyteller, visionary, and innovator
  • You are comfortable influencing others, managing stakeholders, getting buy-in from leadership, and communicating clearly

Preferred Qualifications :

  • Deep knowledge of quantitative and qualitative research methodologies
  • Bachelor's degree and 5+ years' experience in customer experience, consumer insights, market research, strategy, analytics, and / or brand management
  • Ability to translate business needs into appropriate research methods
  • Advanced understanding of standard customer experience metrics (NPS, CSAT, etc.) and translating customer feedback data into measurable action
  • Hands-on experience programming and analyzing studies in research tools such as Qualtrics, Medallia, Alchemer, SPSS, or similar platforms
  • Proven ability to build partnerships, communicate, and collaborate effectively within an organization and work in a team setting
  • Outstanding presentation skills with strong ability to independently translate and communicate data and findings into actionable business insights and recommendations
  • Experienced managing research vendor relationships / projects while also doing DIY research projects both in the field and remote
  • Ability to lead a portfolio of multi-disciplinary research projects with multiple business partners in a dynamic and evolving organization
  • End-to-end project management skills
  • Demonstrated experience collaborating and influencing across multiple stakeholder groups
  • Additional Preferred Qualifications :

  • Master's degree and 5+ years of relevant experience in customer experience, consumer insights, market research, strategy, analytics, and / or brand management
  • Experience leading qualitative research (IDI's, focus groups, diaries, shadows, etc.) and quantitative research (designing / programming / analyzing surveys & more advanced analytics such as segmentation, max-diff, conjoint analysis)
  • Excellent knowledge of marketing strategy and how to integrate consumer insights fundamentals including primary & secondary consumer research, syndicated research, positioning & communication development, and strategic business analysis. This includes segmentation, need states, concept development / validation, test and learn approaches, creative testing and more
  • Demonstrated success in leveraging consumer insights to drive business results.
  • Able to develop an objective point-of-view, feel very comfortable sharing it, and be seen as a strategic thought leader on the team
  • Excellent verbal and written communication skills and storytelling ability
  • Able to demonstrate agility and can pivot focus based on changes in business needs / conditions
  • Excellent planning and project management skills.
  • At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

    You will also receive PTO and / or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

    Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

    The annual salary range for this position is $90,000.00-$180,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include : Stock

    Minimum Qualifications...

    Bachelor's degree in Business Administration, Engineering, Operations, or related field and 3 years' experience in operations, project management, or related area OR 5 years' experience in operations, project management, or related area. 1 year's supervisory experience.

    Preferred Qualifications...

    Leadership of cross-functional task forces or projects Masters, Masters : Operations Management Project Management - Project Management Professional - Certification

    Primary Location...

    702 Sw 8Th St, Bentonville, AR 72716, United States of America

    Create a job alert for this search

    Operation Manager • Bentonville, AR, US

    Related jobs
    • Promoted
    Senior Manager, Advanced Analytics

    Senior Manager, Advanced Analytics

    WalmartBentonville, AR, United States
    Full-time +1
    Senior Manager of Data Analytics.This position will report into the Director of Data.We are looking for an individual who is comfortable coding, performing hands-on analytics, as well as mentoring ...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Clinical Manager

    Clinical Manager

    Agape Care GroupGrove, OK, United States
    Full-time
    Join Our Team as a Director of Operations (RN).Are you a leader committed to creating meaningful patient experiences? Do you believe in the importance of providing top-quality hospice and palliativ...Show moreLast updated: 9 hours ago
    • Promoted
    Senior Account Manager - Enterprise

    Senior Account Manager - Enterprise

    AurorBentonville, AR, US
    Full-time
    At Auror, we're empowering the retail industry to tackle theft and Organised Retail Crime, a $150 Billion problem globally. It's high volume crime that's increasingly organised in nature and is putt...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Clinical Manager (RN)

    Clinical Manager (RN)

    Agape Care GroupGrove, OK, United States
    Full-time
    Join Our Team as a Director of Operations (RN).Are you a leader committed to creating meaningful patient experiences? Do you believe in the importance of providing top-quality hospice and palliativ...Show moreLast updated: 9 hours ago
    • Promoted
    (USA) Senior Manager, Data Science

    (USA) Senior Manager, Data Science

    WalmartBentonville, AR, United States
    Full-time +1
    We're looking for a Senior Manager II to lead a team that is focused on creating initiatives for future strategies across Walmart's omnichannel supply chain. This is a high-impact, high-visibility r...Show moreLast updated: 30+ days ago
    • Promoted
    Manager

    Manager

    Rib Crib BBQGrove, OK, United States
    Full-time
    General Summary : The Restaurant Manager.Supports the General manager by providing direction and support to hourly employees within franchised or corporate establishments by either performing or sup...Show moreLast updated: 30+ days ago
    • Promoted
    Assistant Manager(05304) - 2075 E. Main, Suite A

    Assistant Manager(05304) - 2075 E. Main, Suite A

    Domino's PizzaSiloam Springs, AR, US
    Full-time
    You are responsible for everything that happens during your shift.This includes all cost controls, inventory control, cash control and customer relations. You must follow all policy and procedures 1...Show moreLast updated: 30+ days ago
    • Promoted
    Assistant Manager

    Assistant Manager

    SonicJay, OK, US
    Full-time
    Sonic Drive-In Assistant Manager.As a SONIC Drive-In Assistant Manager for Larco Enterprises LLC, you are responsible for assisting the General Manager in managing the daily operations of the resta...Show moreLast updated: 30+ days ago
    • Promoted
    Audit Senior

    Audit Senior

    CyberCodersFayetteville, AR, US
    Full-time
    If you are a Audit Senior with experience, please read on!.Bachelors in Accounting or related field .We have deep relationships with our clients and they know we will deliver the highest quali...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Manager, Operations

    Senior Manager, Operations

    WalmartBentonville, AR, US
    Full-time +1
    Leads and facilitates executive-level business reviews by synthesizing complex data into clear, actionable insights; tailoring presentations to align with strategic priorities; and ensuring alignme...Show moreLast updated: 6 days ago
    • Promoted
    Senior Manager, Business Strategy Omni Fulfillme...

    Senior Manager, Business Strategy Omni Fulfillme...

    WalmartBentonville, AR, US
    Full-time
    Senior Manager - Business Strategy - Omni Fulfillment Experience - eCommerce.This is a full-time role based in Bentonville, Arkansas, in-office 5 days per week. About the Role We are looking for a c...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Senior Director, Specialty Compliance And Ethics - Delivery Compliance

    Senior Director, Specialty Compliance And Ethics - Delivery Compliance

    WalmartBentonville, AR, US
    Full-time
    Senior Director Of Delivery Compliance.As the Senior Director of the Delivery Compliance team, you will serve as the compliance leader for the Spark Delivery program. You will lead the development, ...Show moreLast updated: 11 hours ago
    • Promoted
    • New!
    Clinical Manager

    Clinical Manager

    Agape Care Group CareersGrove, OK, US
    Full-time +1
    Join Our Team as a Director of Operations (RN).Are you a leader committed to creating meaningful patient experiences? Do you believe in the importance of providing top-quality hospice and palliativ...Show moreLast updated: 17 hours ago
    • Promoted
    (USA) Senior Manager, Data Science - Pricing Auto...

    (USA) Senior Manager, Data Science - Pricing Auto...

    WalmartBentonville, AR, US
    Full-time +1
    Join Walmart's AI Revolution in Last-Mile Delivery.In Walmart's Last-Mile Delivery team, we're building intelligent systems that combine real-time data, AI agents, and scalable platforms to power o...Show moreLast updated: 6 days ago
    • Promoted
    Driver Manager

    Driver Manager

    PAM TransportTontitown, AR, US
    Full-time
    Join us for an exciting opportunity to be part of a team that values your growth, fosters innovation, and encourages a positive work-life balance. PAM Transport was founded in Tontitown, Arkansas, i...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Clinical Manager (RN)

    Clinical Manager (RN)

    Agape Care Group CareersGrove, OK, US
    Full-time +1
    Join Our Team as a Director of Operations (RN).Are you a leader committed to creating meaningful patient experiences? Do you believe in the importance of providing top-quality hospice and palliativ...Show moreLast updated: 17 hours ago
    • Promoted
    (USA) Senior Manager, Automation Engineering - Dro...

    (USA) Senior Manager, Automation Engineering - Dro...

    WalmartBentonville, AR, US
    Full-time
    Senior Manager, Automation Engineering Drone Delivery Operations.The Drone Delivery team is seeking a highly motivated and data-driven Senior Manager, Automation Engineering Drone Delivery Operatio...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Manager, Business Analysis and Insights

    Senior Manager, Business Analysis and Insights

    WalmartBentonville, AR, US
    Full-time
    Senior Manager, Business Analysis And Insights Fraud Strategy.This role sits within the Fraud Strategy team, where you will lead a group of analysts and managers focused on identifying, mitigating...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Manager, Operations - Last Mile Delivery, Driver S...

    Manager, Operations - Last Mile Delivery, Driver S...

    WalmartBentonville, AR, US
    Full-time +1
    Manager of Supply and Availability.As a Manager of Supply and Availability within Walmart's Last Mile Delivery (LMD) organization, you will support the operational execution of driver availability ...Show moreLast updated: 11 hours ago
    • Promoted
    (USA) Senior Manager, Research Operations

    (USA) Senior Manager, Research Operations

    WalmartBentonville, AR, US
    Full-time +1
    Senior Manager, Research Operations.Shape the future of healthcare with Walmart! We're looking for a Senior Manager, Research Operations to join our team at the Walmart Healthcare Research Institut...Show moreLast updated: 10 days ago