UCaaS Discovery Migration AnalystApptad Inc • Rolling Meadows, Illinois, USA

UCaaS Discovery Migration Analyst

Apptad Inc • Rolling Meadows, Illinois, USA

20 days ago

Job type

Full-time

Job description

Technical Skills Primary :

Strong understanding of RingCentral MVP and Contact Center platforms
Experience with Microsoft Teams Phone and UCaaS migrations including number porting call flow mapping and user provisioning
Familiarity with API integrations and enterprise telephony environments

Responsibilities :

Conduct discovery sessions with internal teams and AJG to gather requirements and assess current RingCentral Contact Center configurations

Document call flows auto attendants user profiles integrations and API dependencies

Review and complete Business Requirements Documents Letters of Agency and user upload templates

Collaborate with project managers to define migration scope timelines and resource needs

Identify risks and dependencies and propose mitigation strategies

Assist in number porting coordination and user provisioning

Serve as the point of contact for discovery related communications between Assured Partners and AJG

Coordinate with Contact Center administrators IT support engineers and API owners to ensure readiness

Maintain status reports and discovery logs providing regular updates to project leadership and escalating blockers as needed

Technical Skills Secondary Nice to have

Familiarity with cloud hosted platforms and environments

Project coordination or business analyst background

Soft Skills :

Strong organizational and prioritization skills

Excellent communication and stakeholder management abilities

Key Skills

ArcGIS,Intelligence Community Experience,GIS,Python,Computer Networking,Data Collection,Intelligence Experience,R,Relational Databases,Analysis Skills,Data Management,Application Development

Employment Type : Full Time

Experience : years

Vacancy : 1

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Analyst • Rolling Meadows, Illinois, USA

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