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Salesforce Production Support Engineer
Salesforce Production Support EngineerDS Technologies Inc • Atlanta, GA, US
Salesforce Production Support Engineer

Salesforce Production Support Engineer

DS Technologies Inc • Atlanta, GA, US
30+ days ago
Job type
  • Full-time
Job description
Job Title: Salesforce Production Support Engineer


Location : Atlanta, GA / Charlotte, NC - 5 Days week-- No Remote


Shift: Regular / Second Shift (with On-call & Weekend Support)



Job Description:


  • Provide L2/L3 production support for Salesforce applications, including Sales Cloud, Service Cloud, and related integrations.
  • Support and manage Riva and Autoforce deployments, ensuring seamless integration, configuration, and stability.
  • Monitor application health, analyze incidents, and provide timely resolution to minimize business impact.
  • Perform root cause analysis for recurring issues and implement preventive solutions.
  • Coordinate with business users, technical teams, and vendors to drive quick and effective problem resolution.
  • Support regular deployments, release management activities, and configuration updates across environments.
  • Participate in on-call rotations and handle weekend maintenance as needed.
  • Maintain detailed documentation of incidents, resolutions, and operational procedures.
  • Ensure adherence to SLAs and compliance with client support processes.
Required Skills & Experience:


  • Salesforce hands-on experience (administration, configuration, and customization).
  • Proven experience in production support or application maintenance roles.
  • Hands-on experience in Riva and Autoforce deployment (good to have) and production support (must have).
  • Strong problem triaging, analytical, and troubleshooting skills.
  • Excellent communication, collaboration, and stakeholder management abilities.
  • Experience on Salesforce Lightning, Apex, SOQL, Service Console, and integration troubleshooting.
  • Ability to work flexible hours, including second shift and on-call support.
  • Experience in incident, problem, and change management (ITIL process)


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Salesforce Production Support Engineer • Atlanta, GA, US

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