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Executive Experience Consultant

Executive Experience Consultant

ServiceNowSanta Clara, CA, United States
17 days ago
Job type
  • Full-time
Job description

What You’ll Do

  • Design & Orchestrate Executive Experiences : Lead the end-to-end design and execution of high-stakes executive briefings, ensuring every engagement exceeds expectations and aligns to customer transformation goals.
  • Influence & Inspire Change : Help shift organizational mindsets from legacy, slide-heavy briefings to an innovation-led, facilitator-driven model. Inspire enthusiasm and drive adoption of new strategies among both tenured and new stakeholders.
  • Build Trust Across the Organization : Forge strong relationships with sales leaders, C-level executives, product evangelists, and cross-functional teams. Serve as a trusted advisor who balances the needs of customers with ServiceNow’s strategic priorities.
  • Industry-Aligned Advisory : Specialize in an assigned industry, developing a deep understanding of sector-specific challenges and opportunities. Synthesize insights from engagements to shape future briefings, strengthen narratives, and position ServiceNow as a trusted advisor to industry leaders.
  • Navigate Complexity & Ambiguity : Thrive in a fast-paced, evolving environment where program standards are still being defined. Anticipate challenges, proactively address risks, and adapt seamlessly as priorities shift.
  • Elevate Customer-Centric Storytelling : Translate customer transformation goals into compelling narratives and immersive demonstrations that position ServiceNow as a strategic partner—not a vendor.
  • Champion Program Excellence : Uphold and evolve program standards, mentoring peers and partners to deliver world-class engagements that differentiate ServiceNow from competitors.

Qualifications

  • 8+ years of experience designing and delivering high-impact executive engagements or similar strategic programs.
  • Proven ability to influence stakeholders at all levels—including sales teams, senior executives, and cross-functional partners.
  • Exceptional communication, facilitation, and storytelling skills, with executive presence that builds trust and credibility.
  • Strong program and project management capabilities, with attention to detail and a commitment to excellence.
  • Comfort navigating complexity, ambiguity, and rapid change, while keeping teams aligned and motivated.
  • A consultative, customer-first mindset and the ability to translate business challenges into opportunities for transformation.
  • Entrepreneurial drive to continuously improve and “wow” customers in innovative, unexpected ways.
  • Nice to Have

  • Familiarity with Microsoft Office 365 for collaboration and content development.
  • Experience using BriefingSource for briefing and engagement management.
  • Exposure to PowerBI or other analytics tools to surface insights and guide customer narratives.
  • Background in sales or customer experience, bringing perspective on how executive engagements accelerate business outcomes.
  • Why Join Us?

  • Influence Fortune 500 transformation strategies at the highest level.
  • Work in a dynamic, fast-paced environment where innovation is constant.
  • Collaborate with a global network of executives, thought leaders, and sales partners.
  • Elevate an industry-leading program that is setting the standard for executive engagement.
  • If you thrive in environments of innovation, influence, and impact—and you’re ready to help the world’s leaders imagine what’s possible—we’d love to hear from you.

    Work Environment

    We are a dynamic and rapidly growing software company with a strong sense of dedication to our customers. We work hard but try not to take ourselves too seriously. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business. We provide competitive compensation, generous benefits, and a professional, yet relaxed atmosphere.

    ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability, to access or use this online application process and need an alternative method for applying, you may contact staffing@servicenow.com for assistance.

    For positions in this location, we offer a base pay of $111,700 - $195,500, plus equity (when applicable), variable / incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

    Work Personas

    We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

    Equal Opportunity Employer

    ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

    Accommodations

    We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact staffing@servicenow.com for assistance.

    Export Control Regulations

    For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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